Spotlight: Maui Economic Opportunity
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Advanced Ecolane Reporting System
- Interactive Voice Response (IVR)
Tech Stack
- Real-time continuous optimization
- Ad-hoc reporting tool
- Web-based software solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Maui Economic Opportunity (MEO) is a community action agency that provides a range of services to the residents of Maui County, Hawaii. Established in 1965, MEO aims to alleviate poverty and empower low-income individuals and families through various programs, including transportation services. The organization operates a fleet of vehicles to offer paratransit and demand-response services, ensuring that residents, especially those with disabilities and the elderly, have access to essential transportation. MEO's transportation services are crucial for the community, enabling residents to attend medical appointments, go to work, and participate in social activities. The organization is committed to improving the quality of life for Maui County residents by providing reliable and efficient transportation solutions.
The Challenge
Maui Economic Opportunity faced several challenges in managing their transportation services. They needed an automated scheduling and dispatching system to keep up with the increasing demand for ridership. Additionally, they aimed to realize cost savings through improved efficiencies. The organization required specific reports for county and federal governments, necessitating a sophisticated reporting system with ad-hoc reporting tools to move away from manual processing and Excel exports. Real-time vehicle GPS positioning was essential for their operations, along with a daily operations service dashboard to monitor paratransit and demand-response services in real time.
The Solution
To address these challenges, Maui Economic Opportunity implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for automated scheduling and dispatching, adapting to real-life conditions as they change. Additionally, MEO adopted Ecolane's Touch Screen MDT software, providing real-time arrival and departure information to drivers and dispatchers. The Advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was integrated to generate custom billing reports and meet the specific reporting requirements of county and federal governments. Furthermore, an Interactive Voice Response (IVR) system was implemented for call-outs and floodgate messaging, enhancing communication with riders.
Operational Impact
Quantitative Benefit
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