Spotlight: Maple Grove Transit
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Mobile
- Ecolane Reporting System
Tech Stack
- Real-time continuous optimization
- Ad-hoc reporting tool
- Web-based automated scheduling
- Online Self-Service Portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Maple Grove Transit is a public transportation service provider in the United States, serving a large community with a focus on paratransit services. The organization operates a fleet of vehicles to provide reliable and efficient transportation solutions to its riders. With a commitment to enhancing customer service and operational efficiency, Maple Grove Transit sought to implement advanced technological solutions to meet the growing demands of its service area. The organization is part of a larger network of transit services, catering to a diverse population that relies on timely and accessible transportation options.
The Challenge
Maple Grove Transit faced several challenges, including the need to increase productivity and realize cost savings. They required a sophisticated reporting system with ad-hoc reporting tools to monitor daily operations and provide a service dashboard for real-time monitoring of paratransit services. Additionally, they aimed to improve customer service and increase efficiency through continuous, real-time optimization. A rider-facing self-service portal and mobile app were also needed to increase rides per hour.
The Solution
To address these challenges, Maple Grove Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for dynamic adjustments to schedules based on real-life conditions, ensuring efficient and timely service. Additionally, the Ecolane Touch Screen MDT software was deployed to provide real-time arrival and departure information to drivers. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was introduced to offer comprehensive point-and-click reporting on any metric the system captures. A rider-facing Online Self-Service Portal and the Ecolane Mobile app were also implemented to facilitate trip booking and enhance the user experience.
Operational Impact
Quantitative Benefit
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