Spotlight: Arlington
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Web Self-Service Customer Scheduling
- Advanced Ecolane Reporting System
Tech Stack
- Android tablets
- Turn-by-turn navigation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Arlington is a city that required an overhaul of its transportation scheduling and dispatching system. The existing system was outdated and heavily reliant on manual processes, which led to inefficiencies and inaccuracies. The city needed a solution that could automate scheduling, provide real-time optimization, and offer a user-friendly interface for both drivers and customers. The goal was to enhance the overall efficiency and reliability of the transportation services provided to the residents of Arlington.
The Challenge
Arlington faced significant challenges with its outdated, inefficient, and manual scheduling and dispatching system. The reliance on paper manifests led to inaccuracies in on-time percentages and unreliable tracking of drivers. The overall system was user-unfriendly, causing operational inefficiencies and dissatisfaction among users. The need for a more reliable, automated, and user-friendly system was evident to improve the overall efficiency and accuracy of the transportation services.
The Solution
To address the challenges, Arlington implemented Ecolane's DRT scheduling and dispatching software. This software provided a comprehensive solution that automated the scheduling process and offered real-time optimization. Additionally, Ecolane's Touch Screen MDT software with turn-by-turn navigation was deployed on Android tablets, enhancing the ease of use for drivers. The solution also included Ecolane Web Self-Service Customer Scheduling, allowing customers to schedule their rides online. The Advanced Ecolane Reporting System, along with the Ad-hoc Reporting Tool, provided detailed insights and reporting capabilities, further improving the operational efficiency of the transportation services.
Operational Impact
Quantitative Benefit
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