HireVue > Case Studies > Southern Cross: Streamlining Recruitment with IoT for Quality and Speed

Southern Cross: Streamlining Recruitment with IoT for Quality and Speed

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Oil & Gas

Applicable Functions

Field Services
Quality Assurance

Use Cases

Time Sensitive Networking
Visual Quality Detection

Services

System Integration
Testing & Certification

About The Customer

Southern Cross has been an industry leader in providing Pipeline Safety and other Field Services since 1946. The company offers field service solutions to the Gas, Electric, Water, and Energy/Oil Industries. Southern Cross is committed to improving its processes and services to better serve its customers. In 2018, the company identified a need to simplify its hiring process to attract and retain high-quality candidates. The company sought a solution that could integrate with their existing ATS and improve the overall candidate experience.

The Challenge

In 2018, Southern Cross, a leader in providing Pipeline Safety and other Field Services, identified a significant challenge in its recruitment process. The process was long and complicated, leading to the loss of qualified candidates and excessive time spent on screening unsuitable candidates. The company recognized the need for a solution that could simplify the hiring process, speed up candidate screening, and integrate seamlessly with their existing applicant tracking system (ATS). The goal was to improve the candidate experience, increase efficiency, and ensure the recruitment of high-quality candidates for their roles.

The Solution

Southern Cross chose AllyO for its robust integration capabilities and its enterprise customer support team. AllyO's conversational AI and automated workflows allowed Southern Cross to capture, screen, and schedule job candidates without recruiter intervention. The partnership with AllyO led to the development of creative solutions to the recruitment challenges Southern Cross was facing. Within a few weeks, AllyO had integrated Southern Cross' ATS (Lever) and launched a pilot focusing on the most difficult roles to fill. This solution not only streamlined the hiring process but also improved the candidate experience by making it faster and more enjoyable.

Operational Impact

The implementation of AllyO's solution led to significant operational improvements for Southern Cross. The streamlined hiring process allowed recruiters to focus more on strategizing with hiring managers and building relationships with strong job candidates. The integration of every step of the hiring process with their ATS created a faster, more enjoyable experience for applicants. The improved efficiency and positive candidate experience have enabled Southern Cross to ramp up quality hiring quickly, especially for difficult-to-fill technician roles. This has, in turn, allowed Southern Cross to better serve its customers by having the necessary headcount to respond to service requests in a timely manner.

Quantitative Benefit