Soaring High with Datto and CTTS
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto
Tech Stack
- Backup and Disaster Recovery (BDR)
- Virtual Machine (VM)
Implementation Scale
- Departmental Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries
- Aerospace
- Professional Service
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Murphy Acquisitions is a small aircraft research and sales organization that operates on a global scale. They rely on a specialized database to manage their business activities, which include research and sales of aircraft. To ensure the protection and integrity of their critical data, they enlisted the services of Central Texas Technology Solutions (CTTS) in early 2016. CTTS, founded in 2002, is a comprehensive technology solution provider based in Central Texas. They offer a wide range of services aimed at delivering exceptional client experiences. CTTS's team of experts utilizes Datto's backup and disaster recovery solutions to safeguard their clients' data and IT infrastructure.
The Challenge
Murphy Acquisitions, a small aircraft research and sales organization, faced a critical challenge when they experienced a power failure that caused their server to malfunction. The power failure occurred at 8:30 in the morning, and their battery backup system failed, leading to an issue with the operating system that prevented the server from booting up. This incident could have been devastating for Murphy Acquisitions, as they rely heavily on a specialized database to conduct their business globally. The inability to access their server resources posed a significant risk to their operations and data integrity.
The Solution
CTTS quickly responded to the power failure incident at Murphy Acquisitions by leveraging Datto's backup and disaster recovery solution. They had previously installed a new server and protected it with a Datto device. When the power failure occurred, CTTS was able to restore the most recent backup, which was only 30 minutes old, and get the virtual machine (VM) up and running. This allowed Murphy Acquisitions to continue their operations without significant disruption. CTTS's Director of Technical Services, Kurt Rinear, highlighted the smooth process of performing a bare metal restore (BMR) on the Datto device. They contacted Datto's tech support to ensure a seamless experience and were impressed by the knowledgeable and responsive support they received. The entire process was efficient and straightforward, contrasting with their previous experiences with other vendors, which had been time-consuming and problematic.
Operational Impact
Quantitative Benefit
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