Shoreline Metro's Transformation with Ecolane DRT Scheduling and Dispatch Software
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT
- RouteMatch
Tech Stack
- Web-based software
- Mobile data tablets
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Environmental Impact Reduction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Transportation
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
- Public Transportation Management
Services
- System Integration
- Training
- Software Design & Engineering Services
About The Customer
Shoreline Metro is the premier provider of public transportation in the Sheboygan Metro Area. Through the efforts of dedicated and well-trained employees, the agency offers a better alternative to driving by providing safe, reliable and courteous transportation. Their service increases the quality of life for customers while also stimulating economic growth for the community. With their stated promise of offering affordable, dependable transportation, Metro Connection considers themselves more than a transportation option; they are a way of life.
The Challenge
Shoreline Metro's paratransit division, Metro Connection, had been running archaic transit software from RouteMatch that created internal barriers and cumbersome processes. The software made it nearly impossible to update or change these processes due to its lack of flexibility. Metro Connection realized that its existing transit software was hindering its growth and expansion opportunities. At that point, the agency became compelled to seek out an alternative software solution that better scaled and supported its goals.
The Solution
Metro Connection engaged Ecolane, looking to implement a software solution that had the capabilities to address and solve the challenges they were facing. After extensive research and evaluation, the agency determined Ecolane’s solution as the most innovative approach to scheduling and dispatch and recognized the company as the best partner for the job. As Metro Connection moved ahead with their implementation, which included Ecolane DRT web-based software, mobile data tablets and comprehensive involvement from Ecolane's professional services staff, they leveraged trainings and go-live assistance to ensure a successful launch.
Operational Impact
Quantitative Benefit
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