Shipwire and Logicbroker: A Partnership for Enhanced eCommerce Enablement
Technology Category
- Networks & Connectivity - 5G
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Retail Store Automation
- Theft Detection
Services
- System Integration
About The Customer
Shipwire is a full-service third-party logistics provider (3PL) that fulfills eCommerce orders for direct-to-consumer, retail, and drop shipping channels by leveraging their API and a network of global warehouses. They are dedicated to offering their clients the best possible service and are always looking for ways to expand their service offerings. Their clients, who primarily use EDI to integrate with Shipwire’s system, needed a way to connect quickly to limitless channels without the hassle of IT department involvement or written code. They also needed to comply with retail channel mandates and maximize efficiency.
The Challenge
Shipwire, a full-service third-party logistics provider (3PL), was seeking a solution to help their clients comply with retailers’ required EDI and drop ship specifications. They were looking to expand their service offerings and provide their clients with full-service eCommerce enablement. The challenge was to find a way to connect their clients to retail and marketplace channels quickly and efficiently without compromising the quality of service. They were also looking for a solution that offered flexible communication protocols to ensure their clients could comply with retail channel mandates and maximize efficiency. The challenge also included finding a way for their clients to connect to limitless channels without the need for IT department involvement or written code.
The Solution
Shipwire partnered with Logicbroker, a company that offers a wide range of integration options and flexible communication including API, EDI, XML, CSV, and more. This partnership allowed Shipwire’s clients to connect quickly to limitless channels by leveraging Logicbroker’s API-first platform. The solution also provided a stable and secure connection for receiving and fulfilling orders from numerous retail channels in one environment. Furthermore, Logicbroker’s knowledgebase and API interface enhanced Shipwire’s customer service. Vendors could now easily navigate retailer requirements by accessing Logicbroker’s dedicated knowledgebase and Learning Management System for all the necessary documentation for a safe and reliable connection. The partnership also extended beyond technology to business strategy, exploring new opportunities and sharing insights into the evolving eCommerce space.
Operational Impact
Quantitative Benefit
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