Intelepeer > Case Studies > Service-Oriented Wireless Internet Service Provider Turns to IntelePeer for Enhanced Reliability

Service-Oriented Wireless Internet Service Provider Turns to IntelePeer for Enhanced Reliability

Company Size

11-200

Region

America

Country

United States

Product

IntelePeer UC Bundle
IntelePeer Failover SIP Trunk

Tech Stack

SIP Trunking
Unified Communications

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Applicable Industries

Telecommunications

Services

System Integration

About The Customer

Softcom Internet Communications, Inc. is a privately owned and operated Wireless Internet Service Provider (WISP) delivering high-speed wireless Internet access to residences and businesses throughout parts of Sacramento and San Joaquin counties. In business since 1992 and a pioneer in the wireless industry, the Softcom’s strong growth has made it a market leader throughout the region. As a full-service Internet provider, Softcom is dedicated to delivering fast, reliable and low cost Internet access, especially to those residing in rural areas that have been underserved or entirely neglected by other carriers. With an experienced local customer and technical support team, along with highly competent network engineers and senior management, Softcom’s level of service and commitment to the communities it serves is simply unmatched in the industry.

The Challenge

Softcom Internet Communications, Inc., a Wireless Internet Service Provider (WISP) was facing challenges with its SIP service provider. The company was experiencing service outages every few weeks and some features wouldn’t work properly with its ShoreTel IP-based telephone system due to compatibility issues. When there were problems, support was only average – and definitely not 24/7 – and the provider wouldn’t take ownership of the issues Softcom was experiencing. For a business like Softcom, whose customers need support around the clock, something had to change. That’s when CTO Brian Meredith began the search for a new SIP provider whose services were more reliable and compatible with Softcom’s communications infrastructure.

The Solution

Softcom turned to IntelePeer for a no-cost, no-obligation trial of SIP trunking. IntelePeer came to the table with its certified SIP trunking service for ShoreTel Unified Communications. This reliable, high-quality and easily deployed set of solutions allowed Softcom to leverage the full range of features in its ShoreTel system – something it hadn’t been able to do with its previous SIP provider. The features, service and reliability were such an improvement that before the entire term of the SIP trunking trial was over Brian decided that IntelePeer was the way to go. Brian immediately began working with IntelePeer’s interop and sales engineering teams to implement a very economical and reliable UC port bundle. Then, to further guarantee the reliability of its communications, Softcom had IntelePeer add a failover trunk to their system to provide redundancy, ensuring customers’ connectivity.

Operational Impact

Upon switching to IntelePeer, Softcom began to see immediate improvements in their communications system.
The outages Softcom had experienced with their previous SIP provider became a thing of the past and their service became rock solid with IntelePeer SIP trunking.
In addition, IntelePeer’s support staff is very knowledgeable and resolves issues quickly and professionally.
Having IntelePeer as their SIP provider let’s Softcom focus on other aspects of their business. They don’t have to worry about the trunk going down or having their customers become frustrated by features that don’t work.