Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period
Company Size
200-1,000
Region
- America
Country
- United States
Product
- SIP Trunking
- Disaster Recovery
Tech Stack
- Cloud Computing
- Telephony
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Public Transportation Management
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Secure Transportation is a transportation provider for a major healthcare organization. They operate two call centers based on a traditional PRI circuit with 23 channels. The company was undergoing a rapid growth spurt, with a new client's estimate of 100 calls per day turning out to be closer to 2200 calls per day. This led to a need for a quick expansion of their call capacity. The company was looking for a provider who could enhance their existing infrastructure and expand call capacity to new locations within a tight timeline.
The Challenge
Secure Transportation, a transportation provider for a major healthcare organization, was experiencing a 400% growth spurt and needed to quickly expand their call capacity. Their two call centers, based on a traditional PRI circuit with 23 channels, were struggling to keep up with the company's rapid growth. When a new client's estimate of 100 calls per day turned out to be closer to 2200 calls per day, Secure Transportation needed a new solution, quickly. Traditional carriers offered an extended time frame of 20-45 days to provide the 200+ SIP trunks they needed, which was unacceptable for Secure Transportation.
The Solution
Secure Transportation turned to IntelePeer, a trusted partner recommended by Symmetry Associates. IntelePeer promised to get them up and running 80% faster than timelines proposed by other carriers, providing the scalability and flexibility Secure Transportation was looking for. When capacity issues developed at a second Secure Transportation call center, IntelePeer was able to provide the technical support and services needed to meet demand there too. They turned up new trunks in four days, an experience that left Secure Transportation pleasantly surprised. The simplicity of IntelePeer’s online portal made it easy for Secure Transportation to create overflow, add call paths, IDs, and toll-free numbers on their own.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
