Sawback IT and Datto Save Client From a Costly Mistake
Company Size
11-200
Region
- America
Country
- Canada
Product
- Datto ALTO
Tech Stack
- Hybrid Cloud
- Image-based Backup
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Sawback IT, a division of LANslide Integration Services Inc., is a Managed Service Provider (MSP) based in Western Canada. They specialize in business continuity and cybersecurity services, catering to nearly 100 clients ranging from large enterprises to small family-owned businesses. Their clientele spans multiple verticals, including government, healthcare, insurance, and energy. One of their clients, Ballistic Echo, is a software development house and a Xerox Personalized Application Builder Authorized Partner. Ballistic Echo develops thousands of lines of source code daily and requires frequent and easy data backups. They trusted Sawback IT's recommendation to invest in a more reliable business continuity solution.
The Challenge
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
The Solution
In October 2017, Sawback IT implemented the Datto ALTO solution for Ballistic Echo. Datto ALTO is an image-based hybrid cloud product that offers full control over backup frequency and restores. This solution replaced Ballistic Echo's previous file-level backup system, which was slow and inefficient. The Datto ALTO solution allowed Ballistic Echo to easily and frequently back up their data, ensuring quick recovery in case of data loss. When a disaster struck and thousands of lines of code were accidentally deleted, Ballistic Echo was able to restore the most recent backup within minutes, recovering 100% of the lost data without any intervention from Sawback IT.
Operational Impact
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