Sacramento Regional Transit District (SacRT)
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT
Tech Stack
- Database Reconciliation
- Automated Dispatching
- Automated Scheduling
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Sacramento Regional Transit District (SacRT) is a public transportation agency operating in Sacramento, California. The agency provides bus, light rail, and paratransit services to the residents of Sacramento County. SacRT is committed to offering reliable and efficient transportation solutions to its customers, ensuring accessibility and convenience. The agency operates in an urban county with various zones, each having different funding sources and rider restrictions. SacRT aims to bring its services in-house to control costs and improve operational efficiency. The agency faced challenges with outdated and manual legacy software, which hindered their ability to optimize dispatching and scheduling processes. SacRT sought a solution that would enhance visibility, automate processes, and provide robust reporting capabilities to meet the needs of their staff and customers.
The Challenge
The Sacramento Regional Transit District (SacRT) faced several challenges with their outdated and manual legacy software. The manual process of dispatching and scheduling lacked automatic optimization, which was crucial for their operations in an urban county with different zones and funding sources dependent on rider restrictions. Ensuring zoning regulations were accurate was a significant concern for the staff. Additionally, the previous service was managed by a contractor, and the staff wanted to bring it in-house to control costs. The need for on-site implementation specialists was emphasized to ensure a smooth transition, even during the pandemic. The agency had to cut resources during COVID-19, making it essential to maximize the efficiency of every resource. Furthermore, the staff desired a more robust reporting system to identify trends in demand.
The Solution
SacRT implemented Ecolane DRT to address their challenges. Ecolane DRT provided increased visibility of upcoming trips, reducing driver anxiety. The system offered instant KPI visibility with database reconciliation taking minutes instead of hours. Ecolane's scheduling flexibility allowed SacRT to utilize agency resources based on targeted goals. The automated dispatching and scheduling capabilities enabled staff to focus on customer satisfaction. SacRT successfully brought the service in-house, utilizing resources efficiently. Ecolane performed an in-person site implementation, even during the COVID-19 pandemic, ensuring a smooth transition. The solution provided SacRT with the tools needed to optimize their operations, improve efficiency, and enhance customer satisfaction.
Operational Impact
Quantitative Benefit
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