Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform
Company Size
1,000+
Country
- United States
Product
- TIBCO Integration Platform
- TIBCO APIs
- TIBCO Integration Hub
Tech Stack
- APIs
- Web Services
- Service-Oriented Architecture (SOA)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Royal Caribbean Cruises Ltd. is the world’s second largest cruise company, offering unique land-tour vacations in various regions including Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe, and South America. The company owns six brands: Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, CDF Croisières de France, and TUI Cruises through a 50 percent joint venture. It sails to 490 destinations on all seven continents. The company’s systems support everything from reservations to onboarding, property management to supply chain, and sales to ship operations.
The Challenge
Royal Caribbean strives to anticipate guest needs and optimize their experience throughout pre-cruise, cruise, and post-cruise interactions. To accomplish this faster, better, and at lower cost, the IT team realized it needed a higher level integration and a services-oriented architecture that would let them transform legacy applications into reusable and re-combinable software services. The company needed a cohesive enterprise (ship and shore) integration services foundation and governance to manage the service lifecycle and sharing across the organization.
The Solution
The solution required a transformation from tightly coupled, monolithic, difficult-to-change applications to a modern integration hub providing loosely coupled flexible software services that can be reused and recombined for new functionality. Royal Caribbean chose TIBCO for its strong product portfolio, commitment to R&D, and strategic roadmap. The new TIBCO-based integration hub provided application integration and the ability to integrate vendor systems in a standard, robust, and reliable way. It also offered mature management of software services and the ability for large-scale deployment.
Operational Impact
Quantitative Benefit
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