Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Camera / Video Systems
Applicable Industries
- Consumer Goods
- Equipment & Machinery
Applicable Functions
- Quality Assurance
Use Cases
- Machine to Machine Payments
- Time Sensitive Networking
Services
- Testing & Certification
About The Customer
Notarize's customers range from individuals to organizations and businesses that require notarization as part of their processes or workflows. These include organizations that need to submit notarized documents to various bodies such as the FAA and the Coast Guard. Notarize's customers have grown by 600% since March 2020, and the company boasts a customer retention rate of 99.9%. The company's customers value the convenience, speed, and self-service that Notarize's platform provides, as well as the security benefits of digital notarization, including the ability to audit using video recordings and compositions.
The Challenge
Notarize, a mid-sized company based in North America, was founded with the aim of transforming the traditional, manual, and often inconvenient process of notarization. The company's founder, Pat Kinsel, initially envisioned a consumer-facing remote online notary application. However, he soon realized that notarization was often part of a larger business process or organizational workflow. This realization led to a pivot towards helping organizations digitize their notarization experiences. The challenge was not just to create a digital notary service but to change laws and regulations state-by-state to allow businesses to certify documents online. Notarize also had to understand the individual processes and compliance needs of each industry, as well as the myriad laws and regulations that govern notaries in each state.
The Solution
To overcome these challenges, Notarize worked directly with legislators, regulators, and industry coalitions to change laws and regulations, successfully changing more than 29 state laws and regulations. In addition to pushing for legislative and regulatory change, Notarize focused on improving the overall online notary experience. They developed tools for notaries, consumers, and businesses to administer transactions. Notarize partnered with Twilio to provide reliable service to their individual audiences seamlessly. They used Twilio's video, voice, SMS, recording and session management, archiving, and other products to deliver a consistent end-to-end notary experience. Notarize also built a sophisticated system of alerts to meet compliance obligations and deliver on enterprise SLAs.
Operational Impact
Quantitative Benefit
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