Results that speak for themselves.
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Voxware VMS
- Honeywell HX1
- ToughTalk™ technology
Tech Stack
- Service Oriented Architecture (SOA)
- Wide Area Network (WAN)
- Open System Hardware and Software Architecture
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Inventory Management
- Fleet Management
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Performance Food Group (PFG) is the third largest foodservice distribution company in the United States. Based in Richmond, PFG markets and distributes more than 68,000 national and private label food and food-related products to over 41,000 restaurants and institutional customers across the country. Known for its high level of service and customer satisfaction, PFG's operational philosophy centers around performance, which is critical in the highly competitive food distribution industry.
The Challenge
Broadline food distribution is a highly competitive business where high quality and consistent customer service are paramount. Performance Food Group (PFG) continually reviews its operations to find ways to enhance service levels. Despite already strong customer satisfaction, PFG saw an opportunity to further improve by implementing voice software. The goal was to increase overall productivity and accuracy, improve customer service levels, and manage quality control costs.
The Solution
PFG implemented Voxware VMS software to enhance customer service and operational efficiency. The software's Enterprise Voice Manager allows PFG to manage voice operations across multiple distribution centers from a centralized location. This setup reduces the IT burden on individual distribution centers, allowing them to focus on rapid and error-free product dispatch. The system operates via PFG’s Wide Area Network (WAN), enabling real-time interaction and centralized monitoring of distribution operations. The open, SOA-based architecture of Voxware VMS provides flexibility and ease of updates, ensuring that all facilities are synchronized without manual intervention. PFG also uses Honeywell HX1 mobile units, which are ruggedized with ToughTalk™ technology, to support the voice logistics applications.
Operational Impact
Quantitative Benefit
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