NETSCOUT > Case Studies > Reduce Your Reliance on Costly Drive Testing

Reduce Your Reliance on Costly Drive Testing

Company Size

200-1,000

Region

America

Country

United States

Product

TrueCall software

Tech Stack

Data Visualization

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Telecommunications

Applicable Functions

Field Services

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services
Training

About The Customer

The customer in this case study is a rural telephone company that offers wireless services. The company has a wide service area, with field technicians often located more than a four-hour drive from their offices in any direction. This geographical spread presents a significant challenge for the company, as it requires extensive drive testing to collect data. Despite spending many thousands of dollars each month on this testing, the company's engineers often feel they are not getting the data they need to make accurate decisions.

The Challenge

The rural telephone company offering wireless services was facing a significant challenge. Their field technicians were located more than a four-hour drive from their offices in any direction when dispatched to collect data. This resulted in the company spending thousands of dollars each month on drive testing. Despite this, the engineers did not feel they were getting the data they needed to make accurate decisions. The drive testing was not only expensive but also time-consuming. Depending on network loading and user activity, it could also be non-repeatable and fail to detect the customers’ problems.

The Solution

The company implemented TrueCall software and provided training for their engineers. With TrueCall, the engineers were able to visualize their network within hours of the initial install. Instead of relying on drive testing, they used actual customer data to resolve significantly more trouble tickets and network issues than they could previously manage. TrueCall allowed the engineers to use live data immediately from their desktop, pull large amounts of data for specific times and areas of interest, filter on key fields to speed processing and drill down, and pinpoint problem areas for analysis using phone number searches to accurately resolve customer issues in minutes.

Operational Impact

The implementation of TrueCall software resulted in significant savings and increased efficiencies for the company.
The engineers were able to resolve significantly more trouble tickets and network issues than they could previously manage.
The company was able to reduce its reliance on costly and time-consuming drive testing.
The engineers were able to use live data immediately from their desktop, pull large amounts of data for specific times and areas of interest, filter on key fields to speed processing and drill down, and pinpoint problem areas for analysis using phone number searches.

Quantitative Benefit