RB at Celosphere 2020
Company Size
1,000+
Country
- Canada
- United States
Product
- Celonis
- SAP
- RPA
Tech Stack
- Process Mining
- ERP
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Process Analytics
- Automation & Control - Automation & Process Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
- Food & Beverage
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Procurement
- Quality Assurance
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
- Training
About The Customer
RB, a global consumer goods company with over 40,000 employees and a 200+ year heritage, operates in three business units: Hygiene, Health, and Nutrition. The company sells over 20 million products daily across 190+ countries and has a revenue of £12.85 billion. RB is committed to protecting, healing, and nurturing in the relentless pursuit of a cleaner, healthier world. The company aims to make access to high-quality hygiene, wellness, and nourishment a right, not a privilege. RB has been a member of the FTSE4Good Index for 15 consecutive years and has saved 61k tonnes of CO2e from the purchase and generation of renewable electricity.
The Challenge
RB faced the challenge of harmonizing and optimizing multiple processes across its global operations. The company needed to improve process transparency, root cause analysis, and end-user experience. Additionally, RB aimed to enhance its process and control environment through real-time continuous monitoring and to simplify and automate processes to focus on value-added activities.
The Solution
RB implemented Celonis, introduced by EY as part of a controls transformation agenda, to support its ERP deployment and digital transformation journey. The solution provided real-time end-to-end process transparency and root cause analysis based on facts and data. RB's journey with Celonis began with a proof of value on P2P in June 2018, followed by a project kick-off and build in September 2019, covering five processes: O2C, AR, PO, AP, and VIM. By January 2020, RB had launched global KPIs with 350 users and 1.4 TB of data across two ERP templates. The company conducted process value workshops in Q2 2020 to drive adoption and usage in five pilot markets.
Operational Impact
Quantitative Benefit
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