Ransomware Rehabilitation: How Rehab Pro Recovered from Locky
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Datto
Tech Stack
- Backup and Recovery Solutions
- Business Continuity Solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Rehab Pro LP is a provider of rehabilitation services, dedicated to offering comprehensive care and support to individuals in need of rehabilitation. The company operates with a focus on delivering high-quality services to its clients, ensuring their well-being and recovery. With a team of skilled professionals, Rehab Pro LP is committed to maintaining the highest standards of care and service. The company relies heavily on its IT infrastructure to manage critical business data, including client records, billing information, and payroll. Ensuring the security and availability of this data is paramount to their operations.
The Challenge
Rehab Pro LP faced a critical situation when 30 GB of essential business data was corrupted by the Locky ransomware. The infection, spread through a spam email disguised as an invoice, was discovered by Rainey Riley, the Billing and IT Manager. The company quickly called on their managed services provider, Rigidnet LLC, to address the issue. David Tidwell, Help Desk Supervisor at Rigidnet, acted swiftly to restore the previous night's backup, ensuring the company was operational within minutes. Tidwell then identified the infected drives and backed up the data to a point before the Locky encryption, preventing a major data disaster.
The Solution
Rigidnet LLC, the managed services provider for Rehab Pro LP, utilized Datto's backup and recovery solutions to address the ransomware attack. David Tidwell, Help Desk Supervisor at Rigidnet, restored the previous night's backup, allowing the company to resume operations within minutes. The simplicity and efficiency of Datto's solution were highlighted, as previous experiences with ransomware had been much more complicated. Tidwell's quick actions and the robust capabilities of Datto's technology ensured that the data was restored to a point before the Locky encryption, preventing further damage. The collaboration between Rigidnet and Datto provided a seamless and effective response to the ransomware attack, demonstrating the importance of having a reliable business continuity and disaster recovery solution in place.
Operational Impact
Quantitative Benefit
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