NETSCOUT > Case Studies > Puerto Rico-based Open Mobile Dramatically Increases Network Visibility with Enhanced Operational Intelligence through Proactive Monitoring

Puerto Rico-based Open Mobile Dramatically Increases Network Visibility with Enhanced Operational Intelligence through Proactive Monitoring

Company Size

200-1,000

Region

America

Country

Puerto Rico

Product

nGeniusONE Service Assurance platform
nGenius Subscriber Intelligence Server
InfiniStream appliance
nGenius Packet Flow Switch (PFS)

Tech Stack

LTE 4G
VoIP
CDMA

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Networks & Connectivity - Cellular

Applicable Industries

Telecommunications

Applicable Functions

Logistics & Transportation

Use Cases

Public Transportation Management
Vehicle Telematics

Services

System Integration
Testing & Certification

About The Customer

Open Mobile is a full-service mobile telecommunications network operator based in Guaynabo, Puerto Rico. The company offers a complete range of Internet and mobile cellular services including voice, data, Internet, 4G, and LTE (Long-Term Evolution), VoIP (Voice over Internet Protocol) services and more. As one of the prominent mobile service operators on the island, Open Mobile serves hundreds of thousands of subscribers, with its impressive array of flat-rate, unlimited wireless communication services. The company is known for its quality of service and aims to differentiate itself in the competitive mobile telecommunications market of Puerto Rico by providing uninterrupted service.

The Challenge

Open Mobile, a mobile telecommunications network operator based in Puerto Rico, was seeking to enhance its network visibility to maintain and improve its customer experience. The company was facing challenges in troubleshooting problems with LTE signaling traffic, monitoring user plane traffic for service anomalies, overseeing DNS monitoring and call tracing for causal aberrations, and controlling upgrade tasks of their network elements including SPGW and MME. Despite having a well-established technological foundation, the company was using less comprehensive packet analysis and subscriber session trace runs, which were proprietary in function and not providing an end-to-end solution. The company needed a comprehensive end-to-end, performance-monitoring tool that provided data-rich operational intelligence to allow for proactive troubleshooting.

The Solution

To enhance its network visibility and improve its problem identification and resolution capabilities, Open Mobile implemented the nGeniusONE Service Assurance platform, nGenius Subscriber Intelligence Server, InfiniStream appliance, and nGenius Packet Flow Switch (PFS). The nGeniusONE platform provided Open Mobile with enhanced end-to-end network visibility into the network and session elements, enabling proactive service triage. The solution also allowed Open Mobile to better control and troubleshoot upgrade tasks of their MME (Mobile Management Entity), S/PGW (Serving Gateway/PDN Gateway) and other network elements. The InfiniStream appliance and PFS were used for traffic aggregation and distribution, providing granular control of packet flows critical for performance, security, and compliance management.

Operational Impact

Enhanced end-to-end network visibility into the network and session elements, enabling proactive service triage.
Maximized customer user experience through swift problem diagnosis and resolution.
Advanced reporting functionality provides swift and prescient problem identification and trends.
Improved control and troubleshooting of upgrade tasks of network elements including MME and SPGW.