PT Bank OCBC NISP Implements MicroStrategy BI for Real-Time Analytics
Customer Company Size
Large Corporate
Region
- Asia
Country
- Indonesia
Product
- MicroStrategy Business Intelligence
- MicroStrategy Mobile App
- OCBC NISP Web BI for Finance
- OCBC NISP Mobile App for Finance
Tech Stack
- MicroStrategy
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
PT Bank OCBC NISP, a subsidiary of Singapore-based OCBC Bank, is one of Indonesia’s oldest financial institutions with more than 70 years in the business. Headquartered in Jakarta, Bank OCBC NISP has a network of 380 offices located in 76 cities across Indonesia. It is focused on serving the small and medium enterprises, as well as the fast-growing consumer banking segment in the country.
The Challenge
Monitoring the Bank’s business was of paramount importance for its 11-member Board of Directors (BOD) and seven regional co-ordinators. The management needed insights into the Bank’s financial and operational performance to improve its competitive edge and to ensure regulatory compliance. The business users wanted to know how the Bank was performing at any given time, as well as having the flexibility to review the reports on the go. However, not having access to real-time information to analyse its operations was one of the biggest challenges for the Bank’s management. The finance department relied on traditional consolidation and reporting tools, often depending on manual query of the Bank’s disparate databases to extract the necessary information. The process was time-consuming in order to create a ‘cockpit view’ dashboard, and the management would be reviewing outdated reports. The Bank thus recognised the need for a more sophisticated Business Intelligence (BI) solution that would meet the demands of its BOD and senior executives.
The Solution
For Filipus Suwarno, head of IT Division who was spearheading the project, the replacement BI solution had to meet two key requirements: a unified information architecture that allowed for easy integration and cross-referencing vast amounts of information from multiple sources; and a single, easy-to-use Web interface that allowed multiple users to access the information relevant to them, even while on the move. After evaluating several BI solutions offerings, he decided that MicroStrategy’s technology offered the functionalities that the Bank was looking for. He was impressed that 14 of the top 20 global commercial banks relied on MicroStrategy’s BI platform to empower executives decision-making, as well as the consistent top rankings in various independent BI surveys that MicroStrategy received for its mobile BI offerings. Bank OCBC NISP deployed the MicroStrategy Business Intelligence and the MicroStrategy Mobile App platform in 2011. These Enterprise Software platform and the code-free, intuitive design tools allowed the IT team to easily create customised mobile apps for the business users. This approach cut down on application development cost and provided greater application production capabilities. The project rollout took place with minimum disruption to the Bank’s workflow. Support from MicroStrategy was instrumental in ensuring a smooth transition to the new platform. The Bank’s BOD and regional co-ordinators were able to assess the Bank’s performance on iPad with the mobile apps on it. With the switchover to MircoStrategy’s solutions, the management now had ready access to real-time, enterprise-wide data anytime, anywhere.
Operational Impact
Quantitative Benefit
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