Pruitt Communications Uses NetScout's OptiView XG Network Analysis Tablet to Verify Network Readiness and Troubleshoot VoIP Deployments for Customers
Company Size
11-200
Region
- America
Country
- United States
Product
- NetScout OptiView® XG Network Analysis Tablet
Tech Stack
- Network Analysis
- VoIP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Revenue Growth
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Healthcare & Hospitals
- Telecommunications
Applicable Functions
- Logistics & Transportation
Use Cases
- Remote Asset Management
Services
- System Integration
- Testing & Certification
About The Customer
Pruitt Communications is an award-winning provider of telephony solutions for organizations across a variety of key industries including federal government, state and local government, hospitality, and healthcare. The company delivers comprehensive solutions for IP telephony, voice messaging, contact centers, and network security, and backs them with a full suite of services. The company offers products from Avaya, Cisco, Juniper Networks, Polycom, and more. Located in Dothan, Alabama, Pruitt Communications deploys VoIP and unified communications systems for a variety of enterprise, healthcare, and government organizations throughout the United States.
The Challenge
Pruitt Communications, a provider of telephony solutions, faced challenges in deploying VoIP and unified communications systems for various organizations. The first step in any new rollout is an assessment to verify the readiness of the network. However, Pruitt Communications was unable to cost-effectively conduct performance testing and had to outsource these assessments, resulting in a loss of service revenue. Additionally, the company was required to troubleshoot any problems that were uncovered during the initial testing. Once the network was ready for the VoIP deployment and any problems addressed, the Pruitt team began to implement the new system. However, troubleshooting problems as they arose was a time-consuming process as Pruitt engineers had to evaluate performance, identify misconfigured devices, and simulate the performance of the VoIP system.
The Solution
To meet their challenges, Pruitt Communications selected NetScout's OptiView XG Network Analysis Tablet. This solution gives the organization the ability to quickly troubleshoot problems and identify root cause fast. It supports 1 and 10GbE, along with full 802.11a/b/g/n wireless LAN analysis, making it usable in any environment, whether in a data center, with virtualized servers, or out in the field at a remote site. Furthermore, OptiView XG's new Network Performance Test (NPT) feature allows the Pruitt team to instantly verify network readiness prior to VoIP rollout and address any issues. The OptiView XG also gives the team automated network and application analysis, so as problems emerge they can instantly isolate and remediate an issue.
Operational Impact
Quantitative Benefit
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