Providing reliable transportation for an innovative workforce program in Massachusetts
Company Size
11-200
Region
- America
Country
- United States
Product
- QRyde
Tech Stack
- Community Based Transportation model
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Coalition for a Better Acre (CBA) is a membership-based community development corporation dedicated to resident empowerment and sustainable community revitalization for current and future residents of Lowell and the Merrimack Valley. CBA focuses on addressing barriers to employment, such as reliable and affordable transportation, to support the economic and social well-being of the community. By partnering with local businesses and organizations, CBA aims to create self-sustaining programs that provide training, employment opportunities, and community support. Their Supported Training Education Program (STEP) is one such initiative that helps residents gain employment in manufacturing facilities in and around the Greater Lowell Area.
The Challenge
The Coalition for a Better Acre (CBA) faced a significant challenge in providing reliable and affordable transportation for participants in their Supported Training Education Program (STEP). The lack of direct public transportation between Lowell and Devens, a distance of 30 miles, created a barrier for many participants. The commute could take over two hours one way, making it difficult for employees to work long hours and affecting employee retention. This situation necessitated a solution that could offer efficient and reliable transportation to support the employment and training needs of the community.
The Solution
To address the transportation challenge, CBA partnered with HBSS to implement the QRyde Community Based Transportation model. This software solution allowed CBA to easily book and manage rides for their students through various third-party transportation providers. QRyde facilitated the management of rides, payment distribution, and scheduling, making the transportation process more efficient and reliable. The implementation of QRyde's solution significantly reduced commute times, which were previously over two hours one way via public transit. The new system provided shuttle services between Lowell and Devens, with outbound shuttles running at 6:00 am and 6:00 pm, and reverse commute shuttles at 7:00 am and 7:00 pm, seven days a week. This improvement in transportation logistics made it easier for employees to work long hours and noticeably improved employee retention.
Operational Impact
Quantitative Benefit
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