Preferred IT Protects Manufacturer from Server Failure
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto SIRIS
- Dell Server
Tech Stack
- Instant Virtualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Functions
- Business Operation
- Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Rogers Electro-Matics is an electronic controls manufacturer based in Indiana. They specialize in producing circuit boards and other electronic components, which are critical to their daily operations. The company relies heavily on its IT infrastructure to manage production files and other essential data. With a legacy application running on an older Dell server, they faced challenges in maintaining and upgrading their IT systems. Preferred IT Group, a seasoned IT service provider, has been supporting small and mid-sized businesses like Rogers Electro-Matics in Indiana, Michigan, and Ohio for over a decade. Their expertise in implementing and managing innovative technology solutions has been instrumental in helping clients like Rogers Electro-Matics grow and avoid potential IT disasters.
The Challenge
Rogers Electro-Matics, an electronic controls manufacturer, faced a significant challenge with their aging Dell server, which held a legacy application incompatible with newer Windows servers. Despite initial reluctance to upgrade, they were convinced by Preferred IT to order new hardware. Shortly after upgrading their backup solution to a Datto SIRIS enterprise device, their Dell server failed. This situation could have led to substantial downtime and operational disruption, but Preferred IT's proactive measures ensured business continuity.
The Solution
Preferred IT upgraded Rogers Electro-Matics' backup solution to a Datto SIRIS enterprise device, which provided robust backup and disaster recovery capabilities. They also advised the company to update their server hardware, despite initial resistance due to compatibility concerns with a legacy application. When the Dell server eventually failed, the Datto SIRIS' Instant Virtualization feature allowed Rogers Electro-Matics to continue operations without any downtime. Preferred IT spun up the latest image from the old server and ran it on the SIRIS for nearly a month while waiting for the new server parts to arrive. This seamless transition ensured that Rogers Electro-Matics' production files and office applications remained accessible and operational.
Operational Impact
Quantitative Benefit
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