GPS Insight > Case Studies > Plumbing Medic Gained Full Visibility Over their Fleet with GPS Insight

Plumbing Medic Gained Full Visibility Over their Fleet with GPS Insight

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Company Size
11-200
Region
  • America
Country
  • United States
Product
  • GPS Insight’s Vehicle & Asset Tracking Solution
Tech Stack
  • GPS tracking
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Productivity Improvements
Technology Category
  • Sensors - GPS
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Field Services
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Vehicle Telematics
Services
  • System Integration
About The Customer
Plumbing Medic, Inc., located In Gilbert, AZ, is a locally owned and operated plumbing company specializing in all major and minor issues for residential and commercial plumbing. They pride themselves on high-level customer service, quality of products, and ethical standards of both their services and employees. The company has a fleet size of 14 vehicles and is managed by Tami Gurka, the Dispatch Manager. The company's vehicles carry expensive equipment and parts, making it crucial for them to know their whereabouts at all times. The company's drivers are spread out all over the Phoenix metropolitan area, making it challenging to manage time and accountability.
The Challenge
Plumbing Medic, a plumbing company based in Gilbert, AZ, was facing several challenges related to their fleet management. They needed to know the current locations of their vehicles as they carried expensive equipment and parts. The company also wanted to improve time management and accountability of their mobile workforce. Since their drivers were spread out all over the Phoenix metropolitan area, they had no way to know what they were doing in between jobs. The last major challenge that Plumbing Medic was looking to solve with a GPS tracking solution was eliminating fuel card fraud. They needed a way to monitor fuel usage, when and where their technicians were filling up on fuel, and how many miles were driven to ensure all purchases were legitimate.
The Solution
Plumbing Medic implemented GPS Insight’s Vehicle & Asset Tracking Solution to gain visibility of their technicians and their locations. The real-time mapping and ETA features allowed them to know how long it would take their technicians to get to the next job site. This provided better visibility over expensive equipment and parts in the field. To raise employee accountability, Plumbing Medic used the solution to prevent unauthorized usage of company vehicles by receiving odd hours alerts. By using GPS tracking to identify and correct this behavior, plumbing fleets are able to hold employees accountable and ensure company vehicles are only used for business purposes. Another challenge Plumbing Medic was able to solve with GPS Insight was eliminating fuel card fraud. By integrating their WEX fuel card data into GPS Insight’s platform, Plumbing Medic can easily monitor all fuel card purchases. Through this integration, Plumbing Medic is able to view GPS Insight’s fuel card transaction reports to make sure fuel purchased and miles driven match up to ensure all purchases are valid.
Operational Impact
  • Improved visibility of vehicle locations in the field
  • Prevented fuel card fraud
  • Increased employee accountability
  • Improved dispatching
  • Increased response times during emergency dispatch
Quantitative Benefit
  • Reduced number of calls for dispatching from 150 per day to virtually none

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