Case Studies > Philadelphia-Based Parking Leader Evolves Operation to Next Level

Philadelphia-Based Parking Leader Evolves Operation to Next Level

Company Size
1,000+
Region
  • America
Country
  • United States
Product
  • FlashOS
  • FlashIQ
  • FlashMotion
  • FlashMobile
Tech Stack
  • Cloud Computing
  • Bluetooth
  • License Plate Recognition (LPR)
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Networks & Connectivity - Bluetooth
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Cities & Municipalities
  • Transportation
Applicable Functions
  • Business Operation
  • Facility Management
Use Cases
  • Building Automation & Control
  • Fleet Management
  • Remote Asset Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
Parkway Corporation is a Philadelphia-based parking owner and operator. They manage 24 facilities across four states, including many large facilities serving medical centers in downtown Philadelphia. Parkway Corporation sought to evolve their operations to a lighter infrastructure footprint while maintaining security, stability, and scalability. They aimed to attract transient customers, find monthly parkers, and improve their assets without dealing with unreliable equipment and machines.
The Challenge
Parkway Corporation faced an imminent obsolescence issue with their technology platform and equipment. The organization also aimed to reduce system complexity to increase efficiency and streamline processes. They needed a solution that would avoid a six-figure investment and prevent portfolio-wide obsolescence while providing future-ready equipment custom-configured to each operation's unique demands.
The Solution
Flash provided Parkway Corporation with a cloud-born, single-platform technology powered by FlashOS, the industry's only mobility hub operating system. This solution allowed Parkway to avoid a six-figure investment and instead invest in a next-generation system. The new system streamlined the organization onto a single platform, providing future-ready equipment custom-configured to each operation's unique demands. Flash's technology included various integrations such as License Plate Recognition (LPR), Bluetooth, and FlashMotion, enabling contactless access and reducing the need for physical interaction with equipment. The installation of 230 devices, including entry/exit kiosks and validation kiosks, improved the customer experience from entry to exit.
Operational Impact
  • The migration to Flash's system resulted in zero recurring mechanical errors and no lost or damaged tickets.
  • Machine-related errors were substantially reduced, increasing uptime and revenue generation.
  • The new system allowed Parkway facilities to differentiate themselves positively, offering a seamless customer experience.
  • Contactless integrations like LPR and Bluetooth provided a safer experience for customers by minimizing touch.
  • The LPR integration significantly decreased egress time for both monthly and transient parkers, becoming a standard functionality for Parkway.
Quantitative Benefit
  • 24 facilities across four states were equipped with future-ready technology.
  • 230 devices were installed, including entry/exit kiosks and validation kiosks.

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