Case Studies > Pfizer's Journey to Digital Transformation with SoftExpert Excellence Suite

Pfizer's Journey to Digital Transformation with SoftExpert Excellence Suite

Company Size
1,000+
Region
  • America
Country
  • Colombia
Product
  • SoftExpert Excellence Suite
Tech Stack
  • Document Management Systems
  • Process Automation
  • Regulatory Compliance Software
Implementation Scale
  • Departmental Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Pharmaceuticals
Applicable Functions
  • Business Operation
  • Quality Assurance
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Founded in the USA in 1849, Pfizer is the world's largest biopharmaceutical company. It has an extensive product portfolio meeting the needs of nearly 150 million people annually. With locations in over 150 countries, the company relies on a team of approximately 100,000 employees.
The Challenge
Pfizer (Colombia) was managing its documents and maintaining information security, yet it lacked precise control over growth policies and document retention. The company wanted to take some initial steps toward becoming a less paper-reliant company. To do this, it had to invest in improving and automating document processes.
The Solution
To confront this challenge, Pfizer invested in the SoftExpert Excellence Suite solution for excellence in management, process enhancement and regulatory compliance, with over 40 natively integrated modules, making up 12 corporate solutions. The Company used the tool to focus on Corporate Content Management, including electronic management of documents and physical records, with automation of document processes (receipt, internal correspondence and document loans).
Operational Impact
  • Improved document management processes, reducing reliance on paper.
  • Enhanced control over document retention and growth policies.
  • Streamlined internal correspondence and document loans through automation.
  • Increased regulatory compliance and process enhancement.
  • Achieved excellence in management with integrated corporate solutions.

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