Pediatric Home Service Achieves Total Data Protection
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Datto Backupify
- Datto SIRIS 2
Tech Stack
- Google Apps
- Citrix
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Patient Monitoring
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Cybersecurity Services
About The Customer
Pediatric Home Service (PHS) is a healthcare provider specializing in home-based care for children, aiming to allow them to thrive at home with their families rather than in hospitals. The organization operates 24/7, with nurses providing round-the-clock diagnostic monitoring using Google Chromebooks to log health data into electronic medical records. PHS' headquarters houses all their application servers, database servers, and Citrix environment. The organization is conscious of evolving cloud technologies and seeks to leverage these to enhance their operations and ensure total data protection. PHS is a mid-sized company that values business continuity and data protection, making them a forward-thinking and proactive entity in the healthcare sector.
The Challenge
Pediatric Home Service (PHS) needed a managed service provider (MSP) to support their 24/7 IT infrastructure, ensuring continuous uptime and data protection for their home-based healthcare services. The nurses at PHS rely on Google Chromebooks to chart health data into electronic medical records, which are stored on PHS' custom-built software. The headquarters houses all application servers, database servers, and their Citrix environment. Rick Mueller, head of IT services at PHS, sought an MSP that could protect all their data, both cloud and local, at all times. Additionally, PHS required a solution to streamline the process of managing data when employees departed, which was previously time-consuming and cumbersome.
The Solution
Invenio IT, a managed service provider, offered a comprehensive solution to PHS by providing 24/7 support and implementing Datto's Backupify and SIRIS 2 products. Datto Backupify, a cloud-to-cloud backup and recovery solution, safeguards all of PHS' Google Apps data, including electronic medical records. Datto SIRIS 2 protects PHS' internal servers, ensuring that all data, whether in the cloud or on local servers, is continuously protected. This setup allows PHS to maintain uninterrupted service and data integrity, even in the event of a disaster. Additionally, Backupify's restore feature has streamlined the process of managing data when employees leave, allowing for quick and efficient data transfer to other team members, thus improving internal operations and reducing administrative burdens.
Operational Impact
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