PAC Strapping: Automating Manufacturing Processes That Positions The Business For Growth
Customer Company Size
SME
Region
- America
Country
- United States
Product
- DELMIAWorks ERP system
- DELMIAWorks inventory module
- DELMIAWorks CRM module
- DELMIAWorks EDI solution
Tech Stack
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM)
- Electronic Data Interchange (EDI)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
- Business Operation
Use Cases
- Manufacturing System Automation
- Inventory Management
- Demand Planning & Forecasting
Services
- System Integration
About The Customer
Headquartered in Exton, PA, PAC Strapping Products, Inc, is a full-service master distributor and manufacturer of plastic and steel strapping, systems, tools and accessories. Since its founding in 1982, PAC has focused on providing superior value by supplying customers with a full line of quality products, on-time delivery, competitive pricing, and innovative solutions. For years, PAC had largely relied on manual processes to drive its business operations. However, as the management team began mapping out a strategy for expanding the business across both traditional customers and new markets, they realized that they would need to automate their operations to keep pace.
The Challenge
PAC Strapping Products’ plans for expanding the business were being held back by manual approaches to managing inventory, billing, pricing, orders, and other processes. These manual processes led to errors, delayed customer payments, and days to weeks of extra work for employees. As the management team began mapping out a strategy for expanding the business across both traditional customers and new markets, they realized that they would need to automate their operations to keep pace. An evaluation of enterprise resource planning (ERP) systems led the company to select the DELMIAWorks manufacturing ERP system.
The Solution
PAC Strapping implemented the DELMIAWorks ERP system to automate its processes and maintain a single set of data across the business. The biggest game changer for PAC was implementing the DELMIAWorks inventory module. It gave the company up-to-date visibility of inventory and provided insights into associated costs and assisted with pricing. PAC also took advantage of the pricing functionality in the DELMIAWorks inventory module, which helped the company to maintain pricing that is individualized for each customer. To enhance PAC’s interactions with customers, the business took advantage of both the inventory and customer relationship management (CRM) modules in DELMIAWorks. PAC also used the electronic data interchange (EDI) solution provided by DELMIAWorks to implement EDI for its largest customer, improving the timeliness and accuracy of communications.
Operational Impact
Quantitative Benefit
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