Orscheln Farm & Home Improves Efficiency with MercuryGate TMS
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- MercuryGate TMS
Tech Stack
- Supplier Portals
- Control Tower Visibility
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Supply Chain Visibility
- Inventory Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Orscheln Farm & Home is a family-run retailer that has been in business since 1961. The company operates 167 stores across nine states in the Midwestern United States and is continually growing. Orscheln manages a private fleet of 57 trucks and handles both inbound and outbound freight with in-house transportation professionals. The company uses multiple modes of transportation, including LTL, truckload, ocean import containers, and small packages. In 2008, Orscheln sought to improve its efficiency and key performance indicators (KPIs) by increasing supply chain visibility and enhancing supplier accountability.
The Challenge
Orscheln Farm & Home aimed to enhance internal efficiency by improving collaboration with suppliers to reduce misshipments and ensure compliance with transportation requirements. The company needed a single TMS system to manage various modes of transportation, including LTL, truckload, ocean import containers, and small packages. Their objectives were to increase supply chain visibility and heighten supplier accountability. The challenge was to create a system that could handle both outbound freight and 300 containers a year of inbound freight, while also reducing mis-shipments and enforcing compliance.
The Solution
In 2008, Orscheln decided to implement MercuryGate TMS to improve supplier accountability and internal efficiency. MercuryGate designed and implemented custom supplier portals, allowing suppliers to manage their shipments and collaborate in the process from the initial load tender to the final settlement. The TMS technology also helped Orscheln create a paperless work environment and increase supply chain visibility. The MercuryGate TMS architecture features control tower visibility with data analytics, enabling Orscheln to monitor every shipment at every stage. This comprehensive solution allowed Orscheln to reduce mis-shipments, enforce compliance, and diagnose problems proactively.
Operational Impact
Quantitative Benefit
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