Orange County Public Transportation
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane scheduling and dispatching software
- Ecolane Touch Screen MDT hardware and software
- Ecolane Fixed Route software
- Advanced Ecolane Reporting System
Tech Stack
- Real-time continuous optimization
- Web-based automated scheduling
- Ad-hoc reporting tool
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Orange County Public Transportation is a large-scale public transportation provider in the United States, serving a diverse population with a mix of fixed routes and on-demand services. The organization is committed to improving operational efficiency, customer satisfaction, and overall service quality. With a fleet of 13 buses and an average of 1,326 rides per week, the transportation provider plays a crucial role in the daily commute of many residents. The organization is focused on leveraging technology to enhance its service delivery and operational management.
The Challenge
Orange County Public Transportation faced several challenges, including the lack of real-time efficiency information, reliance on guesstimates for data, and the need to increase revenue by optimizing trips and reducing costs. They also aimed to reduce manual data entry and paper usage to enhance operational efficiencies. Additionally, they needed a system capable of managing both on-demand trips and fixed routes, and the ability to use past performance reporting to influence future potential.
The Solution
To address these challenges, Orange County Public Transportation implemented Ecolane's scheduling and dispatching software, which features real-time continuous optimization. This software solution includes Ecolane Touch Screen MDT hardware and software, a Pre and Post-Inspection module, and Ecolane Fixed Route software to meet rider needs. Additionally, the Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was deployed to provide comprehensive reporting capabilities. A feedback module was also integrated to gather and act on customer feedback. The solution provided a complete web-based, automated scheduling and dispatching system that continuously optimizes schedules based on real-time conditions and driver performance.
Operational Impact
Quantitative Benefit
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