Ola Cabs Reduces New-Hire Training Time with Data-Driven Sales Enablement
Company Size
1,000+
Region
- Asia
- Europe
- Pacific
Country
- Australia
- India
- New Zealand
- United Kingdom
Product
- MindTickle’s data-driven sales readiness platform
Tech Stack
- Data Analytics
- E-Learning Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
Applicable Functions
- Human Resources
- Sales & Marketing
Services
- Training
About The Customer
Ola Cabs is one of the world’s largest ridesharing companies, serving more than 110 cities in four countries. The company supports around 1 million entrepreneurs as driver-partners on its ride-sharing platform. Founded less than nine years ago with the goal of building mobility for a billion people, Ola Cabs is currently expanding beyond its home network in India to Australia, New Zealand, and the United Kingdom. For a company competing globally in an explosive new marketplace, time is always of the essence, and that’s especially true of the time needed to bring new sales agents up to speed.
The Challenge
Ola Cabs, one of the world’s largest ridesharing companies, was facing a challenge in onboarding new sales representatives quickly without compromising the quality of training. The company wanted to track training adherence and certify reps based on passing key milestones. They also wanted to measure the quality of training to ensure accuracy. The company was expanding beyond its home network in India to Australia, New Zealand, and the United Kingdom, and needed a solution that could scale with its growth.
The Solution
Ola Cabs turned to MindTickle’s data-driven sales readiness platform to help the company achieve its goals. The solution provided deep insight into training outcomes for new hires, as well as performance metrics for the team of EMs, training coaches, and trainers. MindTickle enabled a quick revamp of the onboarding curriculum, with e-modules replacing instructor-led training in some areas. Content development for the instructor-led programs is handled in MindTickle. For the coaches and trainers, MindTickle enables monthly process knowledge tests to ensure that they are aligned and aware of everything new that comes into the system.
Operational Impact
Quantitative Benefit
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