No Room at the Inn for Crypto-Creeps
Company Size
1,000+
Region
- America
Country
- United States
Product
- Datto SIRIS
Tech Stack
- Remote Management Console
- Backup and Disaster Recovery (BDR) Solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Malware Protection
- Functional Applications - Remote Monitoring & Control Systems
- Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- Cybersecurity Services
- System Integration
About The Customer
Crowne Plaza Boston is a bustling hotel with a fully booked conference center and a popular in-house sports bar & grille. The hotel is managed by General Manager Frank Vento, who ensures smooth operations and guest satisfaction. The hotel has a strong partnership with TeamLogic IT, a managed services provider known for its robust business continuity strategies.
The Challenge
The Crowne Plaza Boston faced a critical ransomware attack by CryptoLocker, threatening the hotel's day-to-day operations. The malware demanded a hefty ransom for the release of the hotel's critical data. The hotel immediately contacted TeamLogic IT for assistance.
The Solution
TeamLogic IT quickly diagnosed the ransomware issue remotely and dispatched a technician to the hotel within 20 minutes. The hotel had previously installed a Datto SIRIS backup and disaster recovery (BDR) solution on TeamLogic's advice. This allowed the technician to deploy the Datto recovery solution, fully restoring the hotel's computing systems within an hour without paying any ransom.
Operational Impact
Quantitative Benefit
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