NIU optimizes the customer experience for their smart scooters with secure, reliable and cost-effective automated connectivity management using Control Center.
Company Size
1,000+
Product
- Cisco Jasper Control Center
Tech Stack
- Automated Connectivity Management
- Real-time Monitoring
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Automotive
- Transportation
Applicable Functions
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
NIU is a leading manufacturer of smart electric scooters, recognized as the world's No. 1 in this category. The company is known for its innovative approach to integrating cloud connectivity with its vehicles, allowing for continuous data collection and updates. This connectivity ensures that riders have peace of mind regarding the security and diagnostic health of their scooters. NIU's commitment to leveraging advanced technology to enhance user experience and operational efficiency sets it apart in the competitive market of electric scooters.
The Challenge
NIU, the world's leading smart electric scooter manufacturer, faced the challenge of ensuring the security and diagnostic health of their connected scooters. With vehicles always connected to the cloud, the company needed a reliable system to continuously collect data, monitor all deployed devices, flag any irregularities, and automatically take corrective action. Additionally, NIU aimed to optimize data usage and costs to lower the total cost of ownership for consumers.
The Solution
NIU implemented Cisco Jasper Control Center to manage the connectivity of their smart scooters. This platform allows NIU to constantly monitor all deployed devices, flag any irregularities, and automatically take corrective action for the fastest resolution. The real-time monitoring capabilities of Control Center help NIU quickly identify and resolve unusual network or device behavior, ensuring reliable connected services. Additionally, Cisco Jasper helps NIU optimize data usage and costs by decreasing the total data transmission between scooters and the cloud, thereby lowering the total cost of ownership for consumers.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
