NIU optimizes the customer experience for their smart scooters with secure, reliable and cost-effective automated connectivity management using Control Center.
Customer Company Size
Large Corporate
Product
- Cisco Jasper Control Center
Tech Stack
- Automated Connectivity Management
- Real-time Monitoring
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Automotive
- Transportation
Applicable Functions
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
NIU is a leading manufacturer of smart electric scooters, recognized as the world's No. 1 in this category. The company is known for its innovative approach to integrating cloud connectivity with its vehicles, allowing for continuous data collection and updates. This connectivity ensures that riders have peace of mind regarding the security and diagnostic health of their scooters. NIU's commitment to leveraging advanced technology to enhance user experience and operational efficiency sets it apart in the competitive market of electric scooters.
The Challenge
NIU, the world's leading smart electric scooter manufacturer, faced the challenge of ensuring the security and diagnostic health of their connected scooters. With vehicles always connected to the cloud, the company needed a reliable system to continuously collect data, monitor all deployed devices, flag any irregularities, and automatically take corrective action. Additionally, NIU aimed to optimize data usage and costs to lower the total cost of ownership for consumers.
The Solution
NIU implemented Cisco Jasper Control Center to manage the connectivity of their smart scooters. This platform allows NIU to constantly monitor all deployed devices, flag any irregularities, and automatically take corrective action for the fastest resolution. The real-time monitoring capabilities of Control Center help NIU quickly identify and resolve unusual network or device behavior, ensuring reliable connected services. Additionally, Cisco Jasper helps NIU optimize data usage and costs by decreasing the total data transmission between scooters and the cloud, thereby lowering the total cost of ownership for consumers.
Operational Impact
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