NetScout’s OptiView® XG Helps Carrollton City Schools Identify and Understand How To Fix Network and Application Issues
Company Size
1,000+
Region
- America
Country
- United States
Product
- NetScout OptiView® XG Network Analysis Tablet
Tech Stack
- Network Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Education
Services
- System Integration
About The Customer
The Carrollton City School System, established in 1886, is one of the oldest districts in Georgia, with five schools serving more than 4,600 students. Each site has from 350 to 1,000 devices, and varies considerably in usage and sophistication from elementary to high school. A small IT team works to keep this diverse ecosystem of devices and users online at all times, relying heavily on troubleshooting tools in the process.
The Challenge
Carrollton City Schools had routine network and application issues across its sites, yet lacked the appropriate tools to truly understand and fix the problems. What monitoring software it did have would alert the IT team of trouble, but not identify the specific problem or recommend solutions. As a result, the IT team often spent weeks or months chasing down and solving network and application issues. Complicating matters, the district was in the process of creating a BYOD environment, and the inability to pinpoint issues threatened to lose support from administrators and staff for the new capability.
The Solution
The district IT department selected the NetScout OptiView XG to provide the deep insight and analysis needed to quickly identify and solve its network and application performance challenges. The dedicated network analysis tablet not only provides both a complete system overview and detailed information on particular issues, but recommends the changes and solutions necessary to improve performance. In fact the IT group is now eliminating its other monitoring tools, because the OptiView XG does everything they can do, and more.
Operational Impact
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