NetMotion Diagnostics Enhances Oregon State Police Officer Safety
Company Size
1,000+
Region
- America
Country
- United States
Product
- NetMotion Diagnostics
- Dell 6400 laptops
- MobileCop CAD application
- VNC remote-desktop software
Tech Stack
- NetMotion Diagnostics
- Dell 6400 laptops
- MobileCop CAD application
- VNC remote-desktop software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Cellular
Applicable Industries
- Security & Public Safety
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Testing & Certification
About The Customer
The Oregon State Police (OSP) is a public safety organization that provides critical services to citizens and public safety partners across the state of Oregon. OSP officers and other field employees often work from their vehicles, relying on public cellular networks to access central information systems and databases while on the move. The organization is committed to being there for the citizens of Oregon, but weak and intermittent connectivity posed a significant challenge. In rural areas of the state, such as Eastern Oregon, cellular coverage can be spotty or weak, which can put officers' safety at risk and negatively impact call response times. Officers often operate far beyond the reach of the IT support staff and would have to stop what they're doing to try and reestablish a broken connection on their own.
The Challenge
The Oregon State Police (OSP) provides critical public safety services across the state of Oregon. Officers and other field employees work from their vehicles, relying on public cellular networks to access central information systems and databases while on the road. However, weak and intermittent connectivity threatened the organization’s commitment to “be there” for the citizens of Oregon. In Eastern Oregon and other rural areas of the state, cellular coverage is often spotty or weak. For officers, a lost connection is a serious problem that puts their own safety at risk and negatively impacts call response times. Operating far beyond the reach of the IT support staff, officers would have to stop what they’re doing to try and reestablish a broken connection on their own. OSP wanted to find a way to keep officers connected. Ensuring that employees – regardless of their physical location or route – are connected to mission-critical systems was going to require a level of visibility OSP had never had before.
The Solution
OSP selected NetMotion Diagnostics to quickly troubleshoot and proactively eliminate connection issues that kept officers from responding to calls. The team wanted enough information to avoid known issues and quickly find the root of new problems, so they could provide fixes immediately. Using a small agent on mobile devices, Diagnostics collects performance and location information, giving IT staff the ability to see the conditions their mobile field workers are experiencing. Using this data, Diagnostics builds data coverage maps, generates detailed device, network and application reports, tracks air card and modem usage, and exposes poor network performance. OSP shared a Diagnostics coverage report with its carrier, prompting an internal evaluation. The carrier confirmed the problem and informed OSP of plans to install three new tower sites across the region. Diagnostics allows OSP to quickly determine the cause of cellular connectivity issues for individual users. Real-world data helps the IT team determine if the problem sits at the application, network or device level.
Operational Impact
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