Domo > Case Studies > Myfreight's Transformation with Domo

Myfreight's Transformation with Domo

Company Size

11-200

Region

Pacific

Country

Australia
New Zealand

Product

Domo
Myfreight’s transport management system (TMS)

Tech Stack

Cloud-based system
Real-time data processing

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Real Time Analytics
Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Logistics & Transportation
Sales & Marketing

Use Cases

Fleet Management
Real-Time Location System (RTLS)
Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services
Data Science Services

About The Customer

Myfreight is an innovative Australian freight management company that was launched as a start-up software business within their existing freight management business over five years ago. The company manages end-to-end supply chain and logistics using its proprietary award-winning cloud-based transport management system (TMS). Myfreight is based in Melbourne, Australia, and has offices in Sydney, Australia, and Auckland, New Zealand. The company was founded in 1991 and operates in the logistics and freight management industry.

The Challenge

Myfreight, an Australian freight management company, faced challenges with its transport management system (TMS). The system struggled to access real-time data from numerous sources, both internal and external, which hindered the company's ability to provide timely updates to customers regarding consignment status. The lack of agility in the available systems resulted in difficulties in customizing applications or adding new features to meet the demands of the growing customer base.

The Solution

To overcome the challenges, Myfreight integrated Domo as its dashboard system. Domo's environment provided real-time information to their customers, enabling self-service management of delivery-related functions like purchasing, tracking, analysis, and documentation. Using Domo’s scalable capabilities, Myfreight could relay large volumes of information at high speed to both transport carriers and freight senders in real-time. The platform could process over six million calculations in just seconds, serving up the best pricing and service options to customers and providers from the broadest range of sources available. Domo’s real-time data visibility and alert function also informed customers of potential issues or delays which could affect their costs and supply chain flow.

Operational Impact

Myfreight's platform can now provide full mobile accessibility for monitoring and managing shipments, improving both the speed and security of freight handling for workers at every stage of the supply chain.
Domo is now part of Myfreight’s sales strategy when pitching to prospective clients. With a full-time Domo trainer on site, Myfreight’s sales and commercial teams are trained to present Domo’s dashboard to demonstrate its agile and mobile-friendly functionalities.
Myfreight’s innovative approach in the marketplace has brought significant satisfaction to their customers – especially when they see how the system can quickly pick-up inefficiencies and create a proactive environment for strategic decision-making in a matter of days.

Quantitative Benefit