Multinational Financial Services Organization Protects Encrypted Financial Transactions with NETSCOUT
Company Size
1,000+
Country
- Worldwide
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius Packet Flow Switches
Tech Stack
- Adaptive Service Intelligence technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Brand Awareness
- Cost Savings
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Fraud Detection
- Regulatory Compliance Monitoring
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a multinational financial services organization that operates around the globe supporting customers in dozens of locations domestically and abroad. Their primary business is facilitating the authorization, clearing, and settlement of electronic payment transactions between banks, merchants, consumers, and other groups. They also offer related products and services to help their customers ensure the safety and security of their business. With thousands of global employees engaged in the support of billions of transactions processed every year by their millions of customers, the organization works hard to protect this business and assure the delivery of services quickly and accurately.
The Challenge
The multinational financial services organization was facing a major challenge with the migration of their banking partners to TLS (Transport Layer Security) 1.2. To ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS), the organization’s Security team needed a way to ensure that they were receiving TLS 1.2 certificates from their partner banks. Failure to comply with PCI DSS requirements could result in up to $100,000 in fines every month that a company was found to not be in compliance. This concern impacted every financial transaction they processed, so it was very important. They also needed a way to see the performance of these secured transactions, and to be able to respond quickly if there was an encryption issue, for the security and protection of their end users. Beyond this security concern, the application and network teams needed general end-to-end visibility on premises and in the cloud to see all revenue generating transactions, to validate and ensure SLA compliance. If there was an issue with a particular transaction, it was imperative to understand if the problem was with the organization, their partner bank, the merchant, or the consumer, all parties involved in the transaction. Getting this wrong could cost the business money.
The Solution
To protect the encryption of their business transactions and to ensure continuous visibility into critical revenue-generating transactions, this organization turned to NETSCOUT®. The organization partnered with NETSCOUT to deploy the highly scalable nGeniusONE Service Assurance platform globally, with local servers deployed at in-country datacenters and a Dedicated Global Manager server appliance to roll up the information collected into all-inclusive views and reports. nGenius Packet Flow Switches connected to critical communications paths distributed and aggregated critical packet data to downstream monitoring devices including InfiniStreamNG appliances NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology converted this smart data into even smarter analytics. In addition to the in-country datacenters, the network team has also instrumented their connections at a colocation provider to monitor direct connectivity into AWS, Azure, and Google clouds. This visibility will give them insights into financial transactions coming in from customers of theirs with cloud presence. One of the most valuable capabilities the nGeniusONE solution brings to this organization is the significant application level visibility they gain both in the datacenters and out in remote office locations.
Operational Impact
Quantitative Benefit
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