Mueller Water Develops Top Notch IT Organization with Automox
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Automox
Tech Stack
- Automated Patching
- Endpoint Management
- Vulnerability Remediation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Utilities
Applicable Functions
- Maintenance
- Business Operation
Use Cases
- Predictive Maintenance
- Cybersecurity
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Mueller Water Products, established in 1857, is a leading manufacturer of high-quality water infrastructure products in the United States. The company is renowned for its reliable and durable products, including fire hydrants, which are a common sight in many American neighborhoods. With a workforce of over 3000 employees, Mueller Water Products operates on a large scale, managing a vast number of endpoints and IT assets. The company's commitment to innovation and quality has made it a trusted name in the water infrastructure industry. Mueller Water Products aims to maintain its reputation by ensuring its IT infrastructure is secure, efficient, and capable of supporting its extensive operations.
The Challenge
Mueller Water Products faced significant challenges in managing and securing their IT infrastructure. With over 3000 employees and more than 2000 endpoints, the company needed a robust solution to ensure complete visibility and control over their systems. The primary challenges included achieving complete visibility of their IT environment, managing patches efficiently, and responding quickly to vulnerabilities. Technicians in the field needed to stay connected and secure, even without using a VPN. The company also needed to streamline their IT operations to create a lean, world-class IT team.
The Solution
Mueller Water Products partnered with Automox to address their IT challenges and enhance their endpoint management capabilities. Automox provided a comprehensive platform that offered automated patching, complete visibility, and efficient vulnerability remediation. The platform's dashboards and reporting features allowed Mueller to see which patches were effective and what software was installed on each machine. This automation saved the IT team significant time and effort, enabling them to focus on more strategic tasks. Additionally, Automox's ability to run groups of endpoints allowed Mueller to categorize their diverse IT assets, including office computers, servers, and operational technologies, for better management and response times. During the Log4j vulnerability crisis in December 2021, Automox's Worklets feature enabled Mueller to quickly scan and remediate affected devices, ensuring the company's IT environment remained secure even during the holiday season.
Operational Impact
Quantitative Benefit
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