Monitoring Queue Wait Time
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- SMATS TrafficBox™
- iNode™
Tech Stack
- WiFi
- Bluetooth
- GSM communication
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Networks & Connectivity - Bluetooth
- Networks & Connectivity - WiFi
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Cities & Municipalities
- Security & Public Safety
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Public Warning & Emergency Response
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
Canadian Heritage is a government department responsible for the cultural, civic, and economic life of Canadians. They are tasked with organizing and managing significant national events, including the annual Canada Day celebrations in Ottawa. With a focus on enhancing the experience for attendees, Canadian Heritage aims to provide efficient crowd management and timely information dissemination. Their responsibilities include ensuring the safety and satisfaction of the public during large-scale events, making them a critical player in national celebrations and public gatherings.
The Challenge
Canadian Heritage plays a vital role in the cultural, civic and economic life of Canadians. Yearly they are entrusted with the task of delivering an amazing Canada Day event in the Capital City. With the experience and knowledge from past celebrations, Canadian Heritage knew they needed enhanced crowd management data. The primary concern was to provide timely data for staffing management, and effectively communicate wait times to attendees management.
The Solution
SMATS real-time, portable WiFi & Bluetooth traffic sensors and data analytics platform were chosen as the preferred solution to aid Canadian Heritage for the event. SMATS TrafficBox™ sensor was the perfect fit for this event, as it is battery powered (no power cabling required), and its portability and low cost is ideal for short period data collection. The TrafficBox™ sensors can detect both WiFi and Bluetooth signals from smart devices carried by people and calculates live wait time data. The data is automatically sync’d to SMATS web analytics platform, iNode™, through GSM communication. iNode’s™ MAC address matching and outlier filtering running in real-time during projects ensures the most accurate information is available. The sensors are easy to install, adjustable for any duration and data is easily accessible remotely through iNode™.
Operational Impact
Quantitative Benefit
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