Monitoring of Papa John’s couriers in Russia
Customer Company Size
Large Corporate
Region
- Europe
Country
- Russia
Product
- Wialon Hosting
Tech Stack
- iiko
- Delivery Control
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
Papa John’s is a well-known pizza delivery franchise with a significant presence in Russia. They are known for their commitment to quality and service, and they have a large network of couriers who deliver their pizzas to customers. However, they were facing a challenge in monitoring the movements and locations of their couriers. They were using the iiko restaurant automation system, which allowed them to control the premises used and finances, but it did not provide the ability to control the locations and movements of couriers. This lack of information meant that they had no way of knowing how much time the courier spends on delivery, or what happens during the trip, such as breakdowns or dangerous situations on the road.
The Challenge
Papa John’s in Russia was facing a challenge with their courier delivery system. They were using the iiko restaurant automation system, which allowed them to control the premises used and finances, but it did not provide the ability to control the locations and movements of couriers. This lack of information meant that they had no way of knowing how much time the courier spends on delivery, or what happens during the trip, such as breakdowns or dangerous situations on the road.
The Solution
TeleTracking, a partner company of Gurtam from Moscow, proposed a solution that integrated Wialon Hosting with iiko to create a system called Delivery Control. This system automatically sends new client addresses to Wialon, which then creates a geofence with the order information. The courier is listed as a driver in the system and is assigned to the car by iButton. Wialon not only defines the driver through the use of a personal key but also records precise data on the delivery interval. Delivered orders, delivery time, and place are automatically recorded in iiko; then, the geofence in Wialon disappears. Delivery Control displays summary information about orders, couriers, their movements in tabular form with the ability to add any trip information and the delivery data from the Wialon system.
Operational Impact
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