Case Studies > Meeting Customer Demands of 99.6 Percent On-Time Delivery with BluJay Solutions

Meeting Customer Demands of 99.6 Percent On-Time Delivery with BluJay Solutions

Company Size

1,000+

Region

America

Country

United States

Product

BluJay Transportation Management
BluJay Global Trade Network

Tech Stack

Transportation Management System (TMS)
Data Analysis Capabilities

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Food & Beverage

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Fleet Management
Predictive Maintenance
Supply Chain Visibility

Services

Software Design & Engineering Services
System Integration

About The Customer

Founded in 1846, HP Hood LLC is one of the largest branded dairy operators, with 16 manufacturing plants throughout the United States. In its traditional home territory of New England, the company’s lines of milk, cream, ice cream, cottage cheese, and sour cream regularly rank number one in the six-state area. HP Hood has a broad customer base from grocery warehouses to convenience stores; managing approximately 150,000 annual shipments across 12 processing plants and 22 distribution centers.

The Challenge

HP Hood needed to implement a unified transportation management process that covered the entire supply chain and could scale up easily to handle further additions to the business. They were facing the following challenges: Multiple acquisitions meant that there were multiple, disjointed transportation processes. The organization had grown rapidly in size from 1,500 employees to over 4,000 employees. Many supply chain processes were completely paper-based. There was a lack of collaboration between plants, customer service, carriers, and transportation departments.

The Solution

The BluJay’s Transportation Management solution provided HP Hood with a logistics network of thousands of carriers, along with the capability to automate the entire transportation management process. A single, standard TMS was rolled out organization-wide and to each acquired company, enabling collaboration with everyone in the logistics network, from order to delivery. Extensive data analysis capabilities were also provided. The BluJay Global Trade Network expands visibility beyond the transportation department to the warehouses and customer service. It truly provides a one-stop shop for information, enabling real-time decisions during the order to delivery cycle, and allowing HP Hood to respond to performance issues in real-time. By automating 95 percent of freight payments, BluJay‘s Transportation Management saves time and enables regular carrier payment, not only reducing payment errors, but also keeping expenses in the month in which they occur, resulting in more accurate reporting, lower processing costs, and fewer inquiries.

Operational Impact

Central management of all 150,000 annual shipments has been enabled by BluJay’s Transportation Management platform, allowing improved planning and reducing LTL shipments by 20 percent, which has in turn reduced costs significantly.
By connecting HP Hood electronically with a network of carriers, BluJay ‘s Transportation Management has enabled real-time collaboration with transportation partners, driving improved on-time pickup and on-time delivery, and at the same time reducing order turn-around to six days or less.
By drilling down into Transportation Management data, HP Hood determined that adding a new plant/DC in Sacramento, CA, would reduce days of travel, enabling them to become a national brand. Increased order visibility has resulted in fewer customer service issues, improving customers’ trust.

Quantitative Benefit