Meander Medical Center unites physical and digital healing environments
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- IBM Digital Experience
- IBM WebSphere Portal Server V8.5
- IBM Web Content Manager V8
- IBM Watson Analytics
- IBM Forms Experience Builder
- IBM Connections V5
Tech Stack
- WebSphere
- Web Content Management
- Watson Analytics
- Forms Experience Builder
- Connections
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Patient Monitoring
- Computer Vision
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- Software Design & Engineering Services
About The Customer
Meander Medical Center is a healthcare provider headquartered in the Netherlands. It serves approximately 320,000 people in a region that includes Amersfoort, Baarn, Barneveld, and Nijkerk. The center employs more than 3,000 professional staff and 200 medical specialists who handle over 500,000 clinical visits annually. The center provides care in consultation with general practitioners, nursing homes, and health insurers. Meander is known for offering patient-friendly, knowledgeable, and trustworthy care. As part of its commitment to patient care, Meander wanted to offer a personalized, interactive patient portal to extend support for the healing process beyond the walls of its new medical facilities.
The Challenge
Meander Medical Center, a healthcare provider in the Netherlands, was seeking innovative ways to better serve its patients. The center wanted to extend its support for the healing process beyond the walls of its medical facilities by offering a personalized, interactive patient portal. This portal would provide patients with relevant personal content from various Meander systems, such as insurance information, medical records, required online forms, scheduled appointments, medications, available doctors, and individualized treatment plans. However, the center needed a portal platform and solution implementation partner to help deliver on its vision for a digital healing environment.
The Solution
Meander contracted with IBM Premier Business Partner Funatic to design and deploy an interactive patient portal and mobile apps built on IBM Digital Experience software. The Funatic team built the solution to integrate with Meander’s hospital information systems and electronic patient records (EPR) provider’s web service. The resulting solution has rich content and social alignment, and it is responsive to most devices. The solution integrates the organization’s website, patient portal, intranet, and extranet to provide a comprehensive personalized experience for people seeking information and services specific to their conditions and concerns. It enables Meander to make the relationship with its patients personal and interactive.
Operational Impact
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