Managing Financial Services Business Delivery with Software-Based Smart Visibility
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE
- nGenius PULSE
- nGenius Visibility as a Service
- InfiniStreamNG software appliances
- vSTREAM virtual appliances
Tech Stack
- Cloud Computing
- Virtual Appliances
- Software-based Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This Midwest U.S. financial services company is experiencing robust business growth linked to their efforts in selling diverse investment and policy options to customers across the country. The company’s recent success is a direct result of the efforts of thousands of corporate employees and field associates based at nearly 2,000 agency locations. The company’s enterprise monitoring solutions have for years depended on NETSCOUT analytics platforms and data sources.
The Challenge
The company’s expanded use of remote business locations and digital platforms has transformed the service delivery challenges facing their information technology (IT) team’s leadership. These challenges include expanding visibility needs, enhancing application performance monitoring, managing network bandwidth utilization, and improving IT performance monitoring consistency. With cost containment a strong consideration in this technology refresh, the company wanted innovative solutions and best-practice recommendations regarding how next-generation approaches could address these IT issues and improve insurance and financial services delivery needed to maintain business growth.
The Solution
The company’s move to a next-generation NETSCOUT Service Assurance solution featuring software and virtual smart data sources is delivering immediate benefits to the IT team and service delivery improvements to end-users and clients alike. These benefits include real-time performance monitoring, improved network traffic management, reliable business service delivery for remote sites, expanded UC technology monitoring, and increased IT efficiency using real-time monitoring and troubleshooting workflows. The nGenius Visibility as a Service (nVaaS) program provides NETSCOUT subject matter experts focused on improving the value of nGeniusONE.
Operational Impact
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