Machine Shop Grows While Maintaining Control
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Realtrac ERP Software
- QuickBooks Pro
Tech Stack
- ERP Software
- Accounting Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- Aerospace
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
- Business Operation
Use Cases
- Inventory Management
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
About The Customer
East Side Machine, located in Webster, NY, has been providing CNC turning, milling and other precision machining services since 1984, serving primarily the mass transit, medical, aerospace and motion control industries. Working from customer supplied engineered drawings, the job shop produces each part according to specifications. Today, with over 30 shop employees, East Side has built a reputation for high quality and on-time delivery, resulting in numerous repeat orders and highly satisfied customers.
The Challenge
In 1993, East Side had grown to an 18 employee ship and realized that its manual methods of shop management were no longer adequate if growth were to continue without sacrificing quality and customer service. Job shop manufacturing software was needed to assist in: tracking jobs, managing deliveries and providing accurate machine shop costing. It was also beginning to become apparent that manual bookkeeping and accounting procedures could no longer provide the accurate and timely financial control that was necessary for a growing company.
The Solution
East Side Machine evaluated several job shop manufacturing software products before selecting a system. Realtrac was chosen because of its versatility in offering various options, its ability to track jobs in Real-Time and its purchasing and inventory features, especially designed for job shop manufacturing. Realtrac’s ease of use and quick implementation was also a major factor. QuickBooks Pro accounting software was installed in 1995 upon recommendation of East Side’s accountant because it integrated smoothly with Realtrac, was extremely user friendly and offered great customer support.
Operational Impact
Quantitative Benefit
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