Lightning-fast analytics boost network service levels, driving greater customer satisfaction
Company Size
11-200
Region
- Europe
Country
- Netherlands
Product
- IBM DB2 for Linux, UNIX and Windows
Tech Stack
- IBM DB2
- BLU Acceleration
- Linux
- UNIX
- Windows
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Phact is a one-stop-shop for software and hardware solutions, support and consultancy based in Venray, the Netherlands. The company provides specialist data integration and analytics services, and supplies business intelligence solutions to companies in all market segments. Among its clients are telecommunications companies serving millions of customers. These telco clients rely on Phact for rapid analysis of huge volumes of operational data to identify and resolve issues, ensuring customer satisfaction by maintaining competitive service levels.
The Challenge
Phact, a telecommunications service provider, needed to accelerate its big data analytics capabilities to support its telco clients serving millions of customers in a highly performance-sensitive industry. The company was previously replicating its main IBM DB2 database running on Linux to a separate Microsoft SQL Server database to enable analytics. However, this replication could take up to one minute to make operational data available for analytical processing—an unacceptable delay in telecoms terms, where every second counts. In addition to introducing this delay, this approach also offered limited performance when executing complex queries.
The Solution
Phact migrated its telco service analytics applications from Microsoft SQL Server to IBM DB2 with BLU Acceleration. This enabled clients to run high-speed analytics alongside online transactions in the same database. The company upgraded its production landscape to IBM DB2 with BLU Acceleration without downtime. As the new functionality was already covered by the company’s existing DB2 license, Phact was able to deploy the new analytics capabilities without increasing its costs. By moving analytical workloads off the replica database onto IBM DB2, Phact streamlined its data management and dramatically increased the speed of insight.
Operational Impact
Quantitative Benefit
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