LF&E uses Paragon to meet the transport demands of heavily-regulated pharmaceutical and healthcare sectors
Company Size
11-200
Region
- Europe
Country
- United Kingdom
Product
- Paragon Multi Depot Routing and Scheduling
- Paragon Street Level Mapping
- Paragon Single Depot software
Tech Stack
- Routing and Scheduling Software
- Business Modelling Tool
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- Software Design & Engineering Services
- System Integration
About The Customer
LF&E Refrigerated Transport is a UK-based temperature-controlled logistics specialist that delivers thousands of different products for major organizations in the pharmaceutical, medical, healthcare, and clinical trial sectors. The company is known for its flexible approach, handling refrigerated loads of all sizes with market-leading service level agreements for guaranteed same-day and next-day delivery. LF&E is committed to using advanced technology to meet industry standards such as GDP (Goods Distribution Practice) and GCP (Good Clinical Practice) to maintain competitive differentiation in its niche market.
The Challenge
LF&E Refrigerated Transport faced the challenge of ensuring timely and reliable deliveries of temperature-sensitive pharmaceutical and healthcare products. The company needed to maintain high service levels, meet stringent industry standards, and handle a variety of delivery requirements, including time-sensitive consignments and deliveries to vulnerable customers. Additionally, LF&E needed to optimize fleet utilization and improve customer communications while managing the complexities of delivering to multiple locations with varying requirements.
The Solution
LF&E selected Paragon’s routing and scheduling software to streamline the creation of accurate daily transport plans, improve customer service, and maximize fleet utilization. The software helped LF&E achieve a first-time delivery rate of 98.9% for around 1500 consignments weekly. The flexibility of Paragon’s software allowed LF&E to factor in additional time for patient communications, product checks, and stock rotation on-site, ensuring all scheduled deliveries were completed each day. Additionally, LF&E used Paragon’s business modelling tool to demonstrate service levels to prospective customers and make informed decisions about new depot locations, ultimately identifying a potential 800-mile a day route saving for a new depot in Northampton.
Operational Impact
Quantitative Benefit
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