Case Studies > Lekker Foods Keeps Remote Employees Connected and Productive with Atera

Lekker Foods Keeps Remote Employees Connected and Productive with Atera

Company Size
200-1,000
Region
  • America
Product
  • Atera
Tech Stack
  • Remote Monitoring and Management (RMM)
  • APIs
  • Security Software
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Cybersecurity & Privacy - Security Compliance
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Food & Beverage
Applicable Functions
  • Business Operation
  • Facility Management
Use Cases
  • Cybersecurity
  • Predictive Maintenance
  • Remote Asset Management
Services
  • Cybersecurity Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Lekker Foods is a food distribution company that operates in a complex technology environment. The company has employees working in various settings, including warehouses, delivery drivers, office staff, and remote workers. Given the nature of the food distribution industry, Lekker Foods needs to be cost-effective in its solutions while maintaining a high level of security and efficiency. The company decided to bring its IT management in-house to better protect itself from cyberattacks and to have more control over its technology stack. Lekker Foods aims to be the #1 priority in its IT management, ensuring that all employees, regardless of their location, receive timely and effective support.
The Challenge
Food distribution company Lekker Foods decided to bring its IT management in-house to better protect itself from cyberattacks, which have recently plagued its competitors and customers. Lekker also wanted more control over its tech stack and to always be the #1 priority. Lekker has a complex technology environment, with employees in warehouses, delivery drivers, and employees both in offices and working remotely. The nature of the food distribution industry means the company has to be cost-effective in its solutions, which led Lekker to Atera's remote monitoring and management system.
The Solution
Lekker Foods chose Atera's remote monitoring and management system to address its IT management needs. Atera is a cost-effective solution that allows Lekker's IT Manager, Robert Dick, to respond quickly to employee issues, troubleshoot devices and servers remotely, and automatically patch software to keep the tech stack up-to-date and secure. Atera's platform is customizable, enabling Lekker to implement various security software and tools tailored to the company's specific business needs. With integrations and APIs, Robert can purchase and sync Atera with the tools that are best for the company, rather than being limited to products recommended by a provider. This flexibility and control over the tech stack have significantly improved Lekker's IT management capabilities.
Operational Impact
  • Lekker Foods has unlocked proactive services, allowing the IT team to address potential issues before they become significant problems.
  • The company has cut troubleshooting time in half, enabling quicker resolution of IT issues and minimizing downtime for employees.
  • Automated patching has improved the company's security posture, ensuring that all software is up-to-date and protected against vulnerabilities.
  • The consolidation of the tech stack has made deployment and management more straightforward, reducing the complexity of IT operations.
  • Lekker Foods has gained more control over its IT environment, allowing for better customization and integration of tools and software.
Quantitative Benefit
  • 35% reduction in monthly support tickets

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