Large grocery retailer advances its Business Services Management Initiative with Visual Performance Manager from NETSCOUT
Company Size
1,000+
Region
- America
Country
- Canada
- United States
Product
- Visual Performance Manager
Tech Stack
- Application Performance Appliance
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Business Operation
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
The customer is one of the largest food and drug retailers in North America, a Fortune 100 powerhouse with more than 1000 locations across the United States and Canada. The company's hundreds of thousands of employees rely on a broad, deep, and complex infrastructure of voice and data networks with multiple, distributed datacenters that allows them to communicate with one another and access the applications necessary for them to execute their daily tasks. The large grocery retailer's MPLS-based WAN is comprised of a heterogeneous mix of routers, switches, servers, and load balancers, with optical and frame relay circuits providing connectivity amongst the datacenters and out to individual stores. The architecture supports a diverse set of hundreds of applications, including supply chain management, order/inventory management, .com-based systems, and more.
The Challenge
The large grocery retailer's IT organization had embarked on a Business Services Management initiative to fulfill application and network performance service level agreements with internal customers. The success of this initiative depended on acquiring coordinated, end-to-end visibility from the end user's perspective of the infrastructure elements necessary to address requests for service. However, the company's existing tools were highly specialized and required manual correlation of different data sets to determine the source of trouble and the best approach to correct it. As a result, multiple IT groups jumped into the root cause analysis fray, which created the need for additional coordination and extended the fault isolation/resolution process.
The Solution
The IT team chose Visual Performance Manager from NETSCOUT as the solution to their challenge. The Application Performance Appliance component of the solution can be deployed inline with, or by tapping into, server networks, enabling it to collect all information – down to the individual transaction – about all applications – physical and virtual – executing on the servers. The Application Performance Appliance's proprietary, patented technology stores all incoming data indefinitely, aggregates the information, and forwards it every 30 seconds to the Visual Performance Manager server for display. When users request more detailed information by drilling down Visual Performance Manager's display hierarchy, the Application Performance Appliance delivers it on-demand.
Operational Impact
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