Language Quality Services
Customer Company Size
Large Corporate
Product
- Language Quality Services (LQS)
- LQS consulting
- Full quality program
- Linguistic assets
- Review the reviewer
Tech Stack
- DQF
- MQM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Regulatory Compliance Monitoring
- Process Control & Optimization
- Remote Collaboration
- Predictive Quality Analytics
Services
- System Integration
- Testing & Certification
- Training
About The Customer
Language Quality Services (LQS) is an independent and impartial quality assurance unit of Lionbridge, a global leader in translation and localization services. LQS has over a decade of experience focused on ensuring language quality and helping customers optimize their translation and localization operations. They serve a diverse range of clients, including mobile device manufacturers, hardware device companies, and global PC manufacturers. LQS offers a comprehensive suite of services, including consulting, full quality programs, linguistic asset management, and auditing of translation processes and outputs. Their goal is to help organizations improve the quality and efficiency of their translation projects, reduce costs, and establish enterprise-wide quality benchmarks.
The Challenge
The increasing complexity, volume, and delivery expectations in translation and localization efforts can erode quality standards and safeguards, leading to costly inefficiencies and errors. Organizations face challenges in maintaining high-quality translations while managing costs and ensuring quick turnaround times. The need for a robust quality assurance system becomes critical to optimize global communication efforts for efficiency and quality.
The Solution
Language Quality Services (LQS) from Lionbridge offers a comprehensive suite of services to address the challenges in translation and localization efforts. Their services include consulting, where they provide strategic guidance and create formal quality models and measurement systems. They define metrics and quality standards, engage in-country resources, and implement DQF and MQM strategies to reduce review time while maintaining quality. LQS also offers a full quality program that includes the setup and refinement of processes, procedures, metrics, and scorecards. They audit translated content through neutral reviews and subject matter experts, provide QA reporting, and develop and maintain linguistic assets such as style guides, glossaries, term bases, and translation memories. Additionally, LQS offers services like 'Review the Reviewer,' where they audit internal or external QA processes, and basic proofreading, which involves third-party review and editing of translated content.
Operational Impact
Quantitative Benefit
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