Kyocera Turns to Velosio’s Cutting-Edge Tech Tools for Greater Visibility
Company Size
1,000+
Region
- America
- Europe
Country
- United Kingdom
- United States
Product
- Dynamics CRM
- Oracle ERP
- Scribe
Tech Stack
- Dynamics CRM
- Oracle ERP
- Scribe
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Aerospace
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- System Integration
- Training
About The Customer
KYOCERA SGS Precision Tools, INC., is a family-owned business specializing in the creation of carbine cutting tools and drills, selling primarily to companies such as BOEING, who use their tools to fill out the aluminum in plane engines. The company has a significant presence in both the United States and the United Kingdom, and it operates in a highly specialized market that demands precision and reliability. KYOCERA's tools are critical components in the aerospace industry, and their customers rely on them for high-quality performance. The company has a complex sales cycle and requires robust systems to manage its operations effectively.
The Challenge
In the past, KYOCERA was using Maximizer CRM. There were many issues with Maximizer, primarily lack of connectivity and integration. Different segments of the company were not able to see each other’s work, and they lacked the ability to communicate effectively with offices in other countries. The KYOCERA sales cycle was complex, with multiple reps, some working outside of their CRM System, making it hard to create a pipeline of leads.
The Solution
A decision was made to change systems, and KYOCERA considered Oracle, Salesforce, and Dynamics CRM. Oracle was the early frontrunner, but was eliminated quickly due to its lack of communication with customers and referrals. Velosio, on the other hand, brought in a full demo and put KYOCERA in contact with other companies who had made the switch to Dynamics CRM. Once Dynamics CRM was selected, Velosio began a full implementation and integration with their existing Oracle ERP solution using Scribe. The Velosio team worked with KYOCERA’s domestic and UK offices to perform a full implementation of Dynamics CRM. Due to their unique sales cycle, a longer trial period was needed, with both the US and UK offices needing to test the system, leading to a better understanding of what the system would need to accomplish once fully integrated. KYOCERA and Velosio worked together to decide in what increments to bring data and apps over, to avoid bringing over too much data and decreasing the system’s search-ability. Velosio hosted online training for each segment of the business, to teach them the new systems and dashboards they would need, and how they work together.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Airbus Soars with Wearable Technology
Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.
Case Study
Aircraft Predictive Maintenance and Workflow Optimization
First, aircraft manufacturer have trouble monitoring the health of aircraft systems with health prognostics and deliver predictive maintenance insights. Second, aircraft manufacturer wants a solution that can provide an in-context advisory and align job assignments to match technician experience and expertise.
Case Study
Aerospace & Defense Case Study Airbus
For the development of its new wide-body aircraft, Airbus needed to ensure quality and consistency across all internal and external stakeholders. Airbus had many challenges including a very aggressive development schedule and the need to ramp up production quickly to satisfy their delivery commitments. The lack of communication extended design time and introduced errors that drove up costs.
Case Study
Developing Smart Tools for the Airbus Factory
Manufacturing and assembly of aircraft, which involves tens of thousands of steps that must be followed by the operators, and a single mistake in the process could cost hundreds of thousands of dollars to fix, makes the room for error very small.
Case Study
Accelerate Production for Spirit AeroSystems
The manufacture and assembly of massive fuselage assemblies and other large structures generates a river of data. In fact, the bill of materials for a single fuselage alone can be millions of rows of data. In-house production processes and testing, as well as other manufacturers and customers created data flows that overwhelmed previous processes and information systems. Spirit’s customer base had grown substantially since their 2005 divestiture from Boeing, resulting in a $41 billion backlog of orders to fill. To address this backlog, meet increased customer demands and minimize additional capital investment, the company needed a way to improve throughput in the existing operational footprint. Spirit had a requirement from customers to increase fuselage production by 30%. To accomplish this goal, Spirit needed real-time information on its value chain and workflow. However, the two terabytes of data being pulled from their SAP ECC was unmanageable and overloaded their business warehouse. It had become time-consuming and difficult to pull aggregate data, disaggregate it for the needed information and then reassemble to create a report. During the 6-8 hours it took to build a report, another work shift (they run three per day) would have already taken place, thus the report content was out-of-date before it was ever delivered. As a result, supervisors often had to rely on manual efforts to provide charts, reports and analysis.
