Kingfisher uses portal to achieve uniformity across the board
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Diligent Boards
Tech Stack
- Cloud-based portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
Applicable Functions
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Kingfisher is Europe’s largest home improvement retail group and the third largest in the world, with brands including B&Q, Castorama, Brico Dépôt and Screwfix. Established in 1982, the company’s purpose is “to make it easier for customers to have better, more sustainable homes.” Kingfisher operates more than 1,000 stores in eight countries in Europe and Asia. As an international organisation, the company has a number of boards. Their ability to drive strategic decisions is critical to the success of Kingfisher’s expanding brand portfolio of DIY (do-it-yourself) retailers. Members of the company’s board of directors often serve across a number of committees and require materials for several board meetings delivered with short notice.
The Challenge
Kingfisher, Europe’s largest home improvement retail group, operates more than 1,000 stores in eight countries in Europe and Asia. The company has a number of boards whose ability to drive strategic decisions is critical to the success of Kingfisher’s expanding brand portfolio of DIY retailers. Members of the company’s board of directors often serve across a number of committees and require materials for several board meetings delivered with short notice. Formatting board materials, printing physical copies and adding new pages as inevitable last-minute changes arose was time-consuming work performed by the Kingfisher Company Secretarial team. The frequency of meetings and the location of board members across Europe presented a challenge when it came to compiling and delivering board materials in a timely, secure and cost-effective manner.
The Solution
Following extensive research by David and the administrative team into Diligent Boards™ and other board portal providers, Kingfisher started using the Diligent Boards portal in October 2011 for a meeting of its main board. Prior to the first meeting, David and the administrative team received training on the system by a dedicated account manager. Board directors were sent log-in details and an iPad training guide, and further support was available, if required. Given the intuitive nature of the interface, to date, no additional training has been requested by Kingfisher’s directors. For the administrative team, it was essential that the ultimate solution significantly reduced the burden of compiling and editing board materials. Multiple contributors meant that inputs for each board meeting arrived in varying formats, fonts and text sizes. Collating disparate information using the Digital Boards portal helped Kingfisher create a unified, iPad-friendly format.
Operational Impact
Quantitative Benefit
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